Erin has never been girly. She likes dolls and the color pink, but if there’s ever a choice between a football and a pair of ballet shoes, she goes for the pigskin every time. So when we were invited to her cousin’s 7th birthday party last week at this brand new boutique nail spa that’s exclusively for kids, I thought she’d be entertained, but not excited. But when we arrived, there were butterfly stickers and tiny pedicure stations. A karoke machine that played Bippidy-Boppidy-Boo. Ten minutes in, my little tomboy was air-waving her pink fingernails and having a pillow fight with cotton strips laced between her toes.

The place? Spa-di-da, a newly opened, very pink day spa in Staten Island that completely caters to kids’ parties and mother-daughter days of beauty. A two-hour party starts at $359. The girls get manicures, pedicures, pizza and cake. They can be-dazzle their own T-shirts, snack on cupcakes and sparkling cider and really experience a true trip to the salon. A tiny purse full of pink and purple nail polishes and glittery emery boards is the take-home favor.

Just enough pink accessories to turn Erin off football for good.

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Children Spa, NY Spas, NYC Spas, New York Spa NY Spas, NYC Day Spas, Spas in New York City

Finding bliss on a budget

Salons and spas in Ithaca provide affordable ways to unwind

’Tis the season for final exams, projects and papers — and the stress that comes with them.

Fortunately for college students in Ithaca, some quick, convenient ways to relax and pamper are now within closer reach. Local spa professionals understand that students are limited in time and money and are making efforts to reach out to the college population by offering services that are friendly to students’ schedules as well as their wallets.

Discovered some of the ways students can de-stress, whether they are on a tight budget or have some extra cash to spend.

Among the approximately 15 spas and salons in the Ithaca area, the following three were chosen for their variety of spa treatments and proximity to the Ithaca College campus.

August Moon Spa

256-2772

Avacado, sesame and cucumber might sound like lunch, but at August Moon Spa at La Tourelle Resort on Danby Road, they are used for body-wrap treatments that lead massage therapist Kash Iraggi-Wiggins highly recommends for stressed-out college students.

During wrap treatments, the body is coated with warm sea algae or warm mud and wrapped in towels for 20 minutes, which kicks up the core body temperature.

“When you’re under stress, you build up toxins in your body,” she said. “So it literally draws the toxins out through your skin — the sea algae in the sushi wrap or the warm mud in the mud wrap capture those toxins.”

The treatment comes complete with a scalp massage and body butter application. All August Moon Body Treatments are $105 for 50 minutes of splurge-worthy bliss.

For an unusual indulgence, Iraggi-Wiggins recommends the Taughannock Falls Waterfall Treatment, at $125. It takes place on a wet table in the spa’s Vichy room, or water room, the only one of its kind in Ithaca. Warm water flows from jets during the 50- or 80-minute treatment, which includes a hot stone massage and a salt scrub.

But students don’t need to spring for a full service to experience August Moon luxuries. A menu of Therapeutic Add-on services — including paraffin wax dips to moisturize hands, feet and elbows or knees, a 25-minute reflexology and a customizable Pick-Me-Up massage — starts at $15. Iraggi-Wiggins said almost any Therapeutic Add-on can be enjoyed by itself.

For $25, students can purchase a day pass, which gives them access to the spa’s relaxation rooms, workout room, sauna and steam room. The pass is included in most services but can also be purchased alone.

Alta Spa & Salon

273-6818

Alta Spa & Salon on East State Street offers a Hot Stone Manicure and Pedicure within its extensive treatment menu. Hot stones are massaged on different areas of the body to relax muscles and keep the whole body warm while the hands or feet are treated.

Manicure and pedicure services at Alta Spa & Salon include Regular, French, Spa, Hot Stone and exfoliating Glycolic varieties. Manicures start at $25 and pedicures start at $35.

The spa also offers a Mini-Combo menu made up of customizable packages. Visitors can choose from the list of nine combinations — from a $68 manicure and half-hour massage to a $190 head-to-toe pampering session that includes a manicure, pedicure, body treatment and swiss shower.

Owner Awura-Abena Ansah said she recommends body treatments for students who are willing to spend a little more on pampering.

For example, the Shea Butter Full Body Treatment ($120), gently exfoliates with oatmeal and moisturizes with ultra-rich shea butter to make the skin more supple and prevent dehydration, especially during the winter months.

Alta Spa body treatments are one hour long and range from $100 to $120.

“When people come to a spa, it’s nice for them to do something out of their comfort zone,” Ansah said.

For students, that comfort zone might be the price range, but with the holidays around the corner, a gift certificate would be a worthy addition to any wish list.

Rasa Spa

273-1740

Rasa Spa, located in the

Island Health and Fitness Center on Taughannock Boulevard, is the only spa in Ithaca to offer a hot oil scalp treatment called Ananda, which means “bliss” in Sanskrit. Warm sandalwood, vetiver and sunflower organic oils are massaged into the scalp, followed by a neck, shoulder and foot massage. The half-hour treatment ends with a face massage using warm towels to relieve sinus pressure.

The relaxation that comes from the short session is impressive, and even at $55, students don’t have to break the bank to try it for themselves.

“The cool thing that I’ve seen with people is once they get it, they really get zoned out,” Rachel Hogancamp, massage therapist and co-founder of Rasa Spa, said.

On the less expensive side, Rasa Spa also offers a $25 day pass that gives visitors access to the spa even if they are not there for a treatment. The pass is included in all treatments but waxing.

The pass gives the visitor access to the showers, sauna and changing rooms. A terrycloth bathrobe, sandals, shampoo, conditioner, body wash and lotion are provided, and visitors can then spread out on a chaise lounge in the spa’s tranquility room to read a book, take a nap or unwind in the meditation room.

Hogancamp said Rasa Spa recently made Tuesdays Ithaca College Days at the spa, so students can receive 10 percent off any treatment on that day.

“I want people to choose things that are going to feel good but also that they can afford so they don’t feel that coming here is stressful,” she said.

Affordable Spas, NY Spas, New York Spa

Putting the “Ahhh” Back in Spa
Pamper Yourself this Season

Dark winter months are approaching. The stress-filled holiday season is looming just a month away. The economy is in the most depressing state it has been in decades. And, you probably have a few personal reasons of your own to add to why you are ready to pull your hair out and permanently relocate to the Bahamas. But fear not: A stress-reducing solution is near! Chances are that just a short distance away from your home is a spa where you can spend a few hours to put your worries aside while you get pampered with a massage or other treatment.

The stigma that spas are only for rich middle-aged women is fading. People who do a lot of physical labor need it more than anyone, explains Lindsay Pugnali, manager of Buttermilk Falls Inn and Spa in Milton. In fact, many spas cater to men just as much as they cater to women. The captain of the mens lacrosse team at Marist College is trying to organize the entire team to come in for a deep-tissue massage,Pugnali says.
Additionally, almost anyone can afford some spa treatment. Marlene Weber, owner of the Marlene Weber day and salon spas in Poughkeepsie and Millbrook, offers several treatments that cost $25, including an eye-zone treatment, a stress-relieving hair treatment, and a half-hour target massage. But Weber reminds that you don’t need to go to an upscale spa to get top-dollar treatment. “I have a client who went to a spa in Las Vegas and spent $200 on a massage, and she told me that a massage she once had for $40 was better,” Weber says. Keep in mind when you go to a big spa, you are paying for all the amenities ”the bath robe, the teas, the cushy couches, the music. If you do not need any of that if you need just a damn good rub you can just go to a small spa.

And since almost everyone can afford a spa treatment, everyone should treat him or herself to one, says Diane Ryan, who co-owns One Body Spa in Accord with her husband, Michael Ryan. A traditional massage alone can, of course, relieve stress and aid relaxation, but it can also foster faster healing of strained muscles, provide greater joint flexibility and range of motion, promote deeper and easier breathing, improve circulation, reduce blood pressure, improve posture, strengthen the immune and nervous system, rehabilitate injuries, increase cancer-fighting endorphins, and even aid muscle tone. “There’s no body system—including the endocrine and digestive systems that is not positively served [by massage], Ryan says. Think of it as a full-body tune-up.

But keep in mind that a traditional Swedish massage is a staple you can get anywhere. If you arelooking for something unusual, there is a comprehensive array of unique treatments available. The Marlene Weber spas offers a parafango body wraps parafango is a warm mixture of mud and paraffins that moisturizes the skin while drawing toxins from fat cells and stimulating fluid elimination. But it does not stop there. Webers spas also offer Botox parties, where women can have a group Botox treatment while they sip cocktails and eat hors duvres. The Mohonk Mountain House Spa offers the Shawangunk Grit Mineral Body Treatment, in which quartz that was excavated from the mountain during the spas building is pulverized into a powder and used as an exfoliant. One Body Spa is currently running a special for fall with all treatments revolving around pumpkin, including a pumpkin facial, pumpkin body glow, and pumpkin enzyme peel.

So go ahead, schedule your massage or other spa treatment before you find yourself banging your head against your desk from stress. A spa may not be the Caribbean relocation you have been wanting, but its the next best thing.

Buttermilk Falls Inn and Spa

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Kimberley’s Day Spa: customer service experience
Here’s our first customer service experience story. This one focuses on Kimberley’s, A Day Spa.

What the reader said (edited for length): I went for a ‘spa day’ with a friend of mine to Kimberley’s.

The massage was great. Then it was on to the facial. This is where I was a little irked.

After being left alone for 10 minutes or so to ‘let my feet soak’, the facial started. I was under a warm blanket, wrapped in a towel and loving life. I was practically half asleep. The technician was applying different things to my face like any other facial, except that — after about 10-15 minutes of her chatter (which I was definitely not paying attention to) — she asked “Would you like to try that?” I realized I should have been paying attention, and said “oh, sure.”

Assuming she was the skin expert and I was there to relax, I figured my face was in her hands. She then said “It will be an extra $15.” I’m not cheap, but I felt swindled. Why couldn’t she have asked this up front, before I was semi-comatose? I ended up being very alert through the rest of the facial, for fear I may pass out and agree to more tomato juice masks. Needless to say, I was bummed.

After the facial, she walked me to the manicurist, and asked “would you like me to show you the products I used on you today? They’re all for sale in our lobby.” I said “no thank you” and escaped to the waiting area. I asked my friend if she got the extra mask, or if her technician tried to sell her anything after her facial. Neither had happened.

My issue: at an upscale establishment customers shouldn’t feel pressured to purchase products or services. The rest of the spa package was great, save for the facial. I’m not sure if this is protocol (I’m assuming not because my friend and I had very different experiences), but people go there to relax, not to feel the staff is working on commission and the sale of a face cream is the difference between someone’s child eating or not that night.

What Kimberley Comiskey, owner of Kimberley’s, A Day Spa said: If you’re having a facial, it’s the job of the staff at Kimberley’s to show they know what they’re doing and what they’re talking about. Talking with the client about his or her skin is part of the process.

“If you are an esthetician and you know in your heart you can suggest something that will better the situation, I would hope the esthetician would come forward and say something. It has nothing to do with the product, it has to do with education.”

When she performs facials she would feel like she was “giving sloppy services” if she didn’t discuss a client’s skin, the products and offer them for home use.

Comiskey said the reader’s friend may not have gotten the same pitch as our reader because her skin may have been “fine.”

She also admits “it’s a double-edge sword.” Some people want more information (and, if they don’t get that they may feel the facial was incomplete). Others don’t want to talk.

If you are part of the latter, Comiskey says speak up. Before the facial tell the esthetician you are there to relax and you are not interested in products.

As for the extra $15, Comiskey says many clients book a basic facial ($70). Sometimes the esthetician will review your skin and determine you could benefit from a different facial (so, an upgrade of sorts). She gathers that is what happened.

Finally, she compared the staff offering their line to doctors writing prescriptions. She asked if I feel the doctor is “pitching me a product” when I go. I argued the doctor doesn’t benefit from my prescription the way Kimberley’s benefits financially from the sale of one of their creams, lotions, cleansers, etc. She then said “OK, how about the pharmacy?” My argument there is similar: the pharmacy doesn’t “suggest” Prozac, they just sell it to the customer after he or she chooses that pharmacy to fill the prescription.

(In case you’re wondering, the estheticians do make a commission on any products they sell.)

What I think: Comiskey runs a business and it’s a business’s job to help (in this case, “educate”) the consumer. I agree with that. A huge part of business is also making a profit, though, and too many people are an “easy sell.” They feel pressured to buy and guilty saying “no thank you.” This is a salesperson’s dream and a consumer’s nightmare.

I, too, have been to a salon for a facial (not Kimberley’s) where they offered me products. My mom had the same experience. For us, they lined the items they used on the counter and asked which ones we wanted to purchase. This turned me off and I never went back. At Kimberley’s they, as the reader said, ask if you’d be interested in seeing what was used. If you say yes, they escort you to the displays and make their “pitch.”

As for the technician talking, that’s annoying, as I’ve complained about previously.
I’d ask for a different tech next time. You are paying for a service, after all, and should be happy with the man or woman working on your body.

In the end, I agree with the reader in that anyone talking during a treatment takes away from the “relaxation” that should go with the experience. Also, I despise sales pitches and would avoid any business that used that approach (and I’m not just talking salons). But, as Comiskey said, speak up early on.

As for the doctor/pharmacy comparison, it’s not fairly equatable.

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89 Comments »
“I argued the doctor doesn’t benefit from my prescription the way Kimberley’s benefits financially from the sale of one of their creams, lotions, cleansers, etc.”

I think this person is being a bit naive. Doctors get wined and dined all the time for using certain brands of drugs. Why do you think there is a steady stream of Pharmacuetical Reps at the doctors office EVERYDAY? They are there to offer incentives to the doctors if he/she meets certain quotas on a issuing prescriptions for specifics drugs. Doctors get everything from trips to event tickets from pharacuetical companies.

Comment by John Connors — October 29th, 2008 @ 11:58 am

Kimberley’s is notorious, though, for poor customer service. I have left messages there and not gotten calls back, etc. Also, I have found that the staff (at least the ones who answer the phone) are not very welcoming or accommodating.

By the way, do readers realize that the product line she sells (Keyano Aromatics) is owned by her husband (http://albany.bizjournals.com/albany/stories/2008/02/25/smallb1.html)? It seems to me there’s more than just a business-kickback incentive for her to push products on her customers.

Comment by Kathryn — October 29th, 2008 @ 12:05 pm

I went for a Spa Pedicure (it was a 50.00 gift certificate) when the cost of the pedicure wasn’t covered by the GC I never went back.
The pedicure itself was not done well, and certainly wasn’t worth the cost.

Comment by Kristin — October 29th, 2008 @ 12:13 pm

Kristi responds:

Kristin, did they try selling you the products they used?

Comment by Kristi Gustafson — October 29th, 2008 @ 12:14 pm

Ive been to Kimberleys several times and I’ve had great experiences. I didnt feel like my technician was trying to make extra commission-she suggested products to me at the end of our session, but they were all products that relfected what I told her I needed for my skin when we first started. And she just suggested them, then left me to browse and make the decision whether or not I wanted to actually buy them. But I do agree with what everyone’s saying as far as talking during the process goes-even when I get my haircut I dont really want to chat.

Comment by KC — October 29th, 2008 @ 12:15 pm

Yes, the polish was OPI and the woman told me it was for sale if I liked it…

Comment by Kristin — October 29th, 2008 @ 12:17 pm

Oh… and she asked me if I wanted ‘paraffin’ sp? So she tried to add on services, as in this case with the facial.

BTW, I took your advice on the Pink Ped Egg, love it!

Comment by Kristin — October 29th, 2008 @ 12:18 pm

Interesting. I had an experience at Kimberley’s where I was having a manicure, Which finished a little late 9:01pm, and wanted to buy products. I had already cashed out for the manicure, but was going on vacation and needed hair products, the manucurist was very helpful in helping me find what I needed. When I went to Purchase the products, however, the cashier told me it was past closing time, 9:05pm, and her drawer was “cashed out”. Now, if you are a business, and you still have customers having treatments being provided to them, Why would you make it impossible for those customers to purchase your products? Upscale or Selfish??

Comment by Pat — October 29th, 2008 @ 12:19 pm

A friend of mine was getting married a few months ago and her aunt had planned this whole elaborate surprise spa day for her at Kimberlys the day before the wedding. Unfortunately, the day before her “surprise” someone from Kimberlys called her to remind her of her appointment the following day which completely ruined the surprise! She never told her aunt about the mistake because she felt guilty, but I told her she should’ve. Kimberly’s was completely aware of the surprise aspect of the day and they should’ve taken the proper precautions to ensure that their customers had a good experience.

In addition to that, I recently went to Kimberlys for a massage. I’d never had one before and probably wouldn’t have ever gone if it wasn’t for a $50 gift certificate I’d received for Christmas that I didn’t want to go to waste. The spa is beautiful and the massage was great, but the girl at the desk was so rude to me! She somehow made me feel inferior to her for having never been to a spa before. Plus, both her and the woman who gave me the massage didn’t mention to me that I had a thick layer of black mascara under both eyes – they let me walk out like that! I certainly won’t ever go back there.

Comment by AD — October 29th, 2008 @ 12:21 pm

I have been to Kimberley’s a few times for both facials and massages. I am never overly pleased with their customer service, but my biggest complaint is that I always feel as though I am getting gypped out of time. These services cost a significant amount and are supposed to last one hour. However, every time I have gone, they seem to include getting undressed, soaking your feet, chatting with you and getting products pitched to you as part of the hour. When I apy for a one hour massge, I want one hour of an actual massage. I have been to other spas where they put a timer on for your massage so you know you are getting your full hour. I would love if they did something like that. The only reason I keep going back is because of gift certificates.

Comment by KL — October 29th, 2008 @ 12:50 pm

I have to disagree with #1,
“Doctors get wined and dined all the time for using certain brands of drugs. Why do you think there is a steady stream of Pharmacuetical Reps at the doctors office EVERYDAY? They are there to offer incentives to the doctors if he/she meets certain quotas on a issuing prescriptions for specifics drugs. Doctors get everything from trips to event tickets from pharacuetical companies.”
This statement is false. As a medical professional this is not happening and there are no incentives to make “quotas”. I’m not really sure what #1 is talking about. Oh, by the way, the only things we do get are scratch pads and pens…and as of Jan 1 2009, that has been outlawed too.

Comment by Joan — October 29th, 2008 @ 1:05 pm

I too have had the facial/massage/manicure treatment at Kimberly’s and felt both rushed during my maniciure (it was close to closing time) and as though I was inferior to the other clients. This was back a few years ago when the spa/salon was at the original location. I also had a haircut at the original salon and was treated very well by my hairdresser, she listened to what I wanted. I scheduled a scalp massage and she did a wonderful job of taking her time and not talking to me as I relaxed. Even so, I have been wary to try their services again since they moved to the new building, as I have found another spa to go to for facials and manicures.
However, I was recently given a $50 gift certificate to Kimberly’s and don’t want it to go to waste, and I don’t want to use it on products. Does anyone have any suggestions on what types of services I could try out with the GC? Preferably not a facial.

Comment by Meghan — October 29th, 2008 @ 1:32 pm

Joan, #11 – I believe #1 is referring to the quotas of the Pharmacuetical Sales Rep. The reps “wine and dine” the docs to impress the docs who will then use what they’re selling in order to help the rep reach his/her quota. They get more than scratch pads and pens, they get gift cards, expensive dinners, golf trips, etc. Trust me.

I do not see anything wrong with being asked if you’d like to view the products that were used, but I do see something wrong with being pressured to purchase. Not everyone is a salesperson, so sometimes they’re ‘pitch’ is a bit awkward and comes out sounding pushy. I am a big believer in speaking up when you aren’t happy with services. There’s a way to do it without sounding aggressive or upset. They want you to be happy, they rely on word of mouth. Squeaky wheel gets the oil.

Comment by Amanda — October 29th, 2008 @ 1:48 pm

Without spending too much time on the previous comments, I have to say that the writer’s experience is the same that mine always is. But I don’t mind. Here’s my verion:

I usually sign up for the basic facial, and the aesthetician (sp) usually discusses my problem areas and recommends an additional treatment. If someone asks if you want to try something, to me that says “extra” – duh! But I apprecaite their expertise and that’s what I go there for (granted, only upon receipt of a gift certificate). All gift certificates come with a menu of services, so one would think the consumer would look at it before they go in, and know what’s included with their service. As for the recommended products, I do appreciate it. If I’m not interested, a simple “no thanks” never hurt anyone.

I do have to agree with the reponses that the hour massage ends up being 45 minutes or so, and not a full hour as advertised. Also, I’m not entirely impressed with the front desk staff, who seem condescending and annoyed that a non-regular, non-middle to upper class client would take up their time. The professionals, however, are very accomodating and good at what they do. It’s too bad more of those high, high service prices don’t go right in their pockets.

Comment by Safety Lady — October 29th, 2008 @ 1:52 pm

This may seem a long time to hold a grudge, but, when I was pregnant with our first child 12 years ago, my husband sent me to Kimberly’s for a massage. This was in the original location on Rt. 9 which they happened to be expanding at the time. The entire massage I was serenaded by hammers, saws and nail guns. I was so aghast that a sanctuary would continue to offer relaxation services in that atmosphere, that I never returned. I recognized that they needed to do their construction work at some time, but as a customer I should have been made aware of the situation. It was a startling lack of attention and it caused me to forever go elsewhere for services. There really are plenty of other places to choose from in the area. As far as trying to sell me anything – no, they didn’t attempt to sell me anything. Nor did they provide me with what I already had paid for – an enjoyable, relaxing, indulgence.

Comment by slilly — October 29th, 2008 @ 1:58 pm

I have been to Kimberlys several times for facials/massages. I have found that the cute girls at the desk are not friendly at all.
I have never had products pushed on me (I usually ask for the recommendations) but the last couple times I have gone for facials I have been disappointed. I felt as though they rushed through the process – there was not much extracting going on at all. It is different each time I go – sometimes I get someone that does a great neck massage and other times I get someone that doesnt spend much time doing that at all.
I recently went to “another” spa and was VERY pleased with my facial so I will be going there for now on.

Comment by Michelle — October 29th, 2008 @ 2:09 pm

I went to Kimberley’s right before my wedding for a mani/pedi with one of my bridesmaids. I was originally going to go to Rumors in Latham, but they cancelled on me at the last minute (that’s another story I won’t even go into).
I told Kimberley’s when I called that we were coming together, it was for my wedding, etc etc. When we got there, the girls at the counter acted all put out that we wanted to be together for our appointment. Then, both the women made repeated comments about how rough both of our feet were and that we both needed to get pedicures more often. It got to the point where we both felt a little embarrassed.
Also, the first time I went there, I didn’t realize that you couldn’t use your credit card to tip. When I asked the girl at the counter to make change for me, she sighed and made sure through her body language what an inconvenience it was for her to open the drawer and make the change.
Now I won’t go to Kimberley’s or Rumors. What’s a girl to do?

Comment by Beth — October 29th, 2008 @ 3:08 pm

Kristi responds:

Ahhh, Beth. I would also feel embarrassed if they kept commenting on the roughness of my feet.

Here are a couple suggestions: I go to Nail Essentials in Latham for my manis and pedis (and have for about three years). It’s owned by Diane Stoddard and she does all the work herself. Shapes and Colors is supposed to be good, too. They have a new location on Wolf Road. I go there for my eyebrow waxing and, other than the last time when I had to wait more than 25 minutes to be taken, I have had good experiences.

Comment by Kristi Gustafson — October 29th, 2008 @ 3:10 pm

Beth,

Depending on where you live, Daydreams of Delmar is wonderful. They are super nice and do a great job. It’s a classy, tasteful place with helpful and friendly staffers. It may be off the beaten path if you’re up in the Latham area, and I, for one, wouldn’t travel 20+ minutes for a mani/pedi, but if you can get there easily, I would try it.

Comment by Kathryn — October 29th, 2008 @ 3:20 pm

I agree with the owner, Kimberly, there is nothing worse than paying good money for time with a trained professional and leaving with a sloppy facial. Terrble.

Comment by G O O S E — October 29th, 2008 @ 3:47 pm

Instead of Kimberly’s… try Finishing Touch in Delmar. I’ve been there for a variety of services and recommended it to many of my friends and they all really like it as well. I’ve never felt rushed (my massage actually lasted LONGER than the time I paid for). They also have donated services several times to a local Pancreatic Cancer Charity that I do some work for.

Comment by Erica — October 29th, 2008 @ 3:54 pm

The worst part is that it was summer time, when I get pedicures regularly, so I had just had one not long before! I felt like a freak.
Thanks for the suggestions. I have been needing to get my eyebrows done, and keep putting it off because I wasn’t sure where to go!

Comment by Beth — October 29th, 2008 @ 3:54 pm

Beth, why did you wait until you were about to get married to get a pedi? Don’t you want your feet to be nice all the time, not just special occassions?

What if your hubby only shaved on Thanksgiving?

Comment by G O O S E — October 29th, 2008 @ 3:55 pm

Kristi responds:

I like Renee at Shapes and Colors for brows. It costs $15.

Comment by Kristi Gustafson — October 29th, 2008 @ 4:09 pm

I have enjoyed my massages at Kimberley’s but the experience is always ruined when I check out. They must use vanishing cream on me because I feel as if I am totally ignored. So my treat of a relaxing afternoon is wasted. And I am trying to give them money! I am in the process of investigating other spas and certainly appreciate the suggestions that others have recommended.

Comment by Janet — October 29th, 2008 @ 4:11 pm

I went to Kimberly’s for a facial and the girls at the front desk were incredibly rude. It seemed as though they didn’t think I was “good” enough to be there or something even though I was the customer and they were the ones working.

While the esthetician herself was really quite sweet, the facial was seriously unimpressive. I didn’t leave feeling as though I’d gotten my moneys worth at all. I find Jean Paul to be a much better experience.

Comment by JT — October 29th, 2008 @ 4:22 pm

Pressure to buy products is the reason I stopped going to Bliss in NYC years ago. And I refuse to go to any spa where they do this. The best facial I’ve had in this area is at TroySpa, a lovely little one-woman operation in downtown Troy. The owner, Kathy, also does great pedicures that last and last. http://troyspa.com/

Comment by Julia Thorne — October 29th, 2008 @ 4:25 pm

Ooops! Actually the spa in Troy is called Clinical Dimensions.

Comment by Julia Thorne — October 29th, 2008 @ 4:26 pm

As far as facials go Jean Paul is better than Kimberlys. Jenny-Lea is the extraction queen! She was the best.

Comment by Michelle — October 29th, 2008 @ 4:28 pm

If all that you’ve heard so far isn’t enough to dissuade you from going to Kimberly’s, here’s another reason: Once those gift certificates expire, they are worthless — NO NEGOTIATING! A friend had gotten a $100 GC, but didn’t realize until about a month after that it had expired. She called to see if there was anything they could do: No. She said she was about to purchase two additional GC’s and would be more than happy to use them at the same time if that changed their mind: No. Could she take partial credit for it? NO! When you sell a GC, you have the money in hand — it’s not like it was a certificate for a facial that may have gone up in price — $100 is always going to be $100. So they may have gotten her $100, but she never bought another certificate from there and has told more than $100 worth of clientele about her lousy experience.

Bottom line, as far as I’m concerned: Don’t buy their GC’s and find somewhere else to patronize that values their customers. There are many places around the Capital region. There’s even a school in Latham, Aesthetics Science Institute, who has clinic hours. They do a great job for less money, and they treat you well. Kimberly’s may act like the only gig in town, but they are NOT!

Comment by JustMe — October 29th, 2008 @ 4:40 pm

JT, DONT get me going on Jean Paul! If they were the only salon in town, I’d be Rapunzel!

The last time I got a mani/pedi was 3 or so years ago, at a small place over near the airport on Wolf Rd, past Alb-Shaker Rd. It was nice and friendly and no pretentious. I don’t recall the name.

Sorry Goose, I buff my tootsies every day in the shower but pedis are only for special occassions. I can buff my feet and slather them in cream right here at home thank you!

Comment by Sysonby — October 29th, 2008 @ 4:50 pm

I have never received services at Kimberly’s and from all these posts never plan to!! But, the recurring message seems to be ‘the ’snotty’ girls at the front desk’. I can only believe that Kimberly, upon reading these posts is now aware of this level of discontent, will certainly spend time stressing the virtues of ‘excellent customer service’to any and all employees.

Comment by GiGI — October 29th, 2008 @ 4:55 pm

I’ve never had a facial before, and considering I’ve been having skin problems – acne at 27, who’d have thought??? – I was thinking about trying this place out. After hearing all these complaints, I think I’ll look elsewhere.

Anyone have suggestions for great facials in the Latham or Clifton Park areas?

Comment by Evelyn — October 29th, 2008 @ 5:00 pm

Sysonby, I don’t get my hair done at Jean Paul because of the obscene prices, so I agree with you.I’d be Rapunzel too if they were the only place in town. As far as massages and facials go, in my oppinion you can’t beat Jean Paul. All of their estheticians are fabulous at what they do, and the spa is definitely competively priced. I wouldn’t ever go anywhere else.

Comment by JT — October 29th, 2008 @ 5:50 pm

For a great facial in Latham I would go see Josette at Boudreas (sp?). She is great and will not try to sell you any products.

Comment by Kailin — October 29th, 2008 @ 5:52 pm

I made one…and only one…trip to Kimberly’s Day Spa and I will never ever go back. I had just come off duty and was in my uniform…apparently it was too declasse for the staff. I was appraised with a rather dismissive stare by the front end staff then quickly ushered into a room for my waxing and then left with the door closed for half an hour. The technician was courteous but aloof and I was dumped at the front desk without a ‘goodbye’. I was given the impression I should have used the servants entrance! Considering the quality of their work, why not go visit the really terrific people at Salon Gallery in Clifton Park or go to Cali Nail or go anywhere but this faux glamour palace.

Comment by Phylls — October 29th, 2008 @ 6:05 pm

For facials or more specialized care for acne prone skin, I would see Denise at Complexions on Wolf Rd in Colonie. I have been there numerous times for microdermabrasion and facials and have never had an experience like many of those recited above.

Comment by Lorraine — October 29th, 2008 @ 6:53 pm

Kimberly’s is all about the money…nothing else. It just happens to be nicely packaged in a fancy place offering fancy services. My wife tried to cancel a Tuesday evening appointment by calling late Sunday afternoon to comply with the 48 hour notice. They were closed and she couldn’t leave a voicemail. She called back Monday morning, explained this and was told too bad your credit card is getting charged $80. She had been going there regularly for 3 years. They’ve also been taken to court for their shady policy of expiring gift certificates. Do yourself a favor and go somewhere else…tell all your friends too and maybe Kimberly will get the message.

Comment by Dan — October 29th, 2008 @ 7:05 pm

Joli’s, at Colonie Center for a Pedicure, Cindy is fantastic!!!
actually I think they all all pretty good. Price is reasonable.

Comment by Anne — October 29th, 2008 @ 7:06 pm

I have been there twice, both on GCs from my in-laws. I think this stuff is weird – I’m a basic kind of gal – but the gesture was nice, and I appreciate it.

I run 30-40 miles a week. My feet are nasty. Plain and simple. I went for a facial and a pedicure. The girl commented on my chapped lips, and spent considerable time on the need to exfoliate. Good God, I make sure there’s no sewage on the ground at mobile home parks for a living (public health at its best). Exfoliating not required. I laughed at her.

The one who did the pedicure couldn’t believe that anyone could survive with a bruised toe nail, a week after I ran a marathon. I went there because my feet hurt and needed pampering, not to be ridiculed because my method of maintaining a healthy body weight includes physical activity rather than bean sprouts and purging. At least my toe nail was still there. Quite an accomplishment. I laughed at her too.

I hate it when these girls make women feel ugly or inferior in order to sell products. We’re unique human beings, and all women should feel beautiful. Big, small, toenail, no toenail. They don’t need a facial or an overpriced manicure (or handbag – wrong post) to be beautiful. It’s too bad that many of these licensed professionals prey on self esteem in order to sell a product.

Comment by kris — October 29th, 2008 @ 7:17 pm

I used to be a semi-regular at Kimberly’s but will NEVER step foot in there again after a postiviely horrid encounter that left my bride-to-be sister in tears.

As maid of honor, I arranged for several mani/pedis for girls in the wedding party, the bride, mothers & grandmothers. Because I’m anal, I called to reconfirm the number of services, who was getting which service, etc…I thought that would ensure that all members of the bridal party got what they wanted and were able to get to festivities on time.

During my phone conversation, I was told that my party did not have the correct reservations. So, I made a secnd round of reservations.

On the day of the appointments, Kimberly’s staff told me that we had made TWO sets of appointments and that we’d have to pay for all of them. C’mon now. That’s just silly. Clearly, this was THIER mistake.

No. They argued with me. They argued with my bride-to-be sister. They argued with us in the waiting area in front of other customers. Kimberly, herself, argued with us. Other customers told me that they were disgusted with Kimberly’s behavior. I was told by one of the employees that “Kimberly does not make mistakes.”

In the end, it wasn’t worth fighting with them and it wasn’t worth upsetting my sister any further. We paid for DOUBLE the services we got. But we will never, never, never go back. And, we tell this story to as many people as possible.

In my humble opinion, Kimberly and her staff have no respect for customers and I won’t spend my hard-earned money there.

Comment by curlygirl — October 29th, 2008 @ 7:34 pm

As a spa worker I have to agree that it is the client’s responsibility to say whether they prefer talk or silence during a treatment. Preferences can run either way, depending on personality and nerves. (Sometimes people new to spa services are nervous and want to talk.) During a treatment I try to pay attention to clues. If a client does not respond to comments or queries, I know to fall silent. However, my job does not require me to push product, so I don’t have that dilemma to deal with. The esthetician was more than likely only doing her job, as has been suggested by several. My sense is that the person whose poor experience is under discussion may have felt embarrassed and even irritated with herself for not having paid attention to the esthetician and thus having gotten herself into this predicament. While that is regrettable, it would be beneficial to call it a learning experience and accept responsibility rather than to blame the esthetician or the establishment for the outcome.

All that said, I, too, had a had experience with Kimberley’s many years ago, and as a result have not been back there in a very long time. I had purchased a six-month pedicure package worth a few hundred dollars over the phone and received the GC number but never got the actual GC in the mail. With five of the six appointments my GC was honored with the number only. When I came in for the final appointment, however, I was told that because I did not have the actual GC they would not honor it. Arguments that the number had been sufficient for the previous five were completely disregarded, and I ended up having to pay for the last service out of pocket. I was extremely angry and frustrated and told many people about it. The comments I have read here let me know that nothing has changed.

Comment by Barbara — October 29th, 2008 @ 7:40 pm

I forgot to address the issue of “short” services in my earlier post. Consultation, undressing, getting on and off the table, and dressing are all absolutely part of the service time. While it may seem unfair to some clients, the only other alternative is to run over, which only makes the next client late, and so on. Many spas schedule services back to back, which means that room turnover, i.e., getting the treatment room ready for the next client, also has to happen during the hour treatment time. Thus the origin of the term “spa hour”, which is roughly 50 minutes. Do check the menu of services to be sure you know the time allotted for each treatment you’ve purchased, or confirm it with the receptionist or therapist before the treatment starts.

Running overtime is a viable option for the spa worker if he or she has a scheduled break afterward. However, this means the worker has less time for lunch, dinner, bio breaks, stretching, etc, during what is typically a physically demanding day. If you receive a service for longer than you have paid, you are quite likely a loyal client or are otherwise deemed to merit extra consideration. Regardless, it is a gift from your therapist to you.

Short services are a common complaint, and complaints about them definitely should be directed to the owner of the establishment rather than the spa worker. The spa worker can do little or nothing about it since many spas schedule services back to back to maximize income. This leaves us to find creative and quick ways to do all the little things that need doing in between clients while still giving the most satisfying spa experience possible. Withholding tips or giving small tips when the treatment was otherwise satisfying to you only hurts the spa worker who is already doing his or her level best to make you happy under less than optimal conditions.

Best of luck in finding the spa or salon that best suits your needs and tastes.

Comment by Barbara — October 29th, 2008 @ 8:04 pm

Goose, if you read my follow up, I do go regularly in the summertime. I had probably had a pedicure two weeks prior. Unfortunately, I am the owner of feet there are prone to dryness.

Comment by Beth — October 29th, 2008 @ 8:20 pm

Sales people will always try to sell. I listen to the script and if it works for me I buy. If it doesn’t- I have no problem tuning out and saying no thank you. No big deal.

Comment by k — October 29th, 2008 @ 8:37 pm

From the looks of this, I must be one of a few people who has never had a problem at Kimberley’s. I’ve been going there for about 8 years now & I love it. It’s not like I spend a ton of money there. I only go for an eyebrow wax & I occasionally get my bikini line done.

No one has ever been rude to me & I love my tech. She’s so nice & we chat the entire time. I also have never once been asked to purchase any of their products or spend money on anything other than what I go for. I do feel some of their prices are a bit ridiculous but I get what I pay for. I have someone that I trust will make me look good & she never fails me. My tech even lets me know ahead of time if prices are going up because she knows that I specifically budget money to go there.

In fact, the only attitudes I have seen there are from the women that dressed to the 9’s to go get a mani/pedi, hair, massage or whatever else. They sit around sipping their water or coffee gossiping with eachother about who did this & who said that or are busy chatting on their cell phone when are signs asking to not use cell phones. When they are called for their appt, they act like the staff is bothering them & they treat the staff as though they are better than them.

Everywhere you go, there is always going to be a rude member of the staff or something might not go as planned but it’s part of life. If you don’t like it there, don’t go back and move on.

If you just want to relax while you are having your services done, you need to speak up & tell them. You don’t have to be snotty about it, just make a comment that you wanted to do something for yourself to get away or that you were given that as a gift so you could relax. That way, it’s just making general conversation in the beginning before you get started.

Also, it’s just common sense that you don’t agree to something when you haven’t been listening to what the person was saying. That was this lady’s own dumb fault for saying yes. All she had to say was a simple, “No thank you.”

By the ways, doctors gets TONS of benefits from drug reps. At the office I work in, we have gotten lunches and dinners plenty of times and I know for a fact trips for the doctors have also been paid for by drug reps. It’s all part of the business but don’t be naive & say they don’t get any benefits from drug companies. Stores do it too. It’s all about advertising to stores. When a company wants a product pushed, the stores do it because they get paid.

I’m sorry I rambled on so much but I was reading all the comments & just had to get this out of my system.

Comment by Jess — October 29th, 2008 @ 9:10 pm

I have been going to the day spa for years and have NEVER been treated rude by anyone working there or not pleased with the services. HOWEVER Kimberly is never generous when asked for donations for various fund raising events. Its alwasy wise to give back to those who support your business. A dontation of a manicure of facial is not going to break the bank. I have business and ALWAYS give back to my customers events.
If I did not enjoy the services there so much I would not have kept going back.

Comment by MMM — October 29th, 2008 @ 10:32 pm

I too, can add another story to long line of dissapointing appointments. I have been there a couple of times (when I can’t get an appt. with my regular places) and have always felt the front desk staff are rude and poorly trained. When I got married, I wanted to treat my bridal party to manis and pedis, but wanted to go somewhere really nice. Instead of going to a cheap place and getting both, I thought I’ll pay more and just treat them to manis, in a nicer place where they can be pampered a little (I had bought them all expensive gifts and this was an extra treat). Well, I was asked by a couple different girls there why I wasn’t treating for a pedicure as well. First of all, it’s none of their business why I am or am not using services. When I explained that I could afford to spend a certain ammount, and thought a relaxing, indulgent manicure was better than a rushed manicure and pedicure at a cheap place, I was looked at like I was a third class citizen.
Also, having managed a small boutique for quite a long time, there are always exceptions to gift certificate policies. A lot of small business will say “good for one year”, but that is only to promote the cutomer to not forget about it. I would never have turned a customer away with an expired certificate….I think that is actually illegal!
The behavior of the staff is a direct correlation to the message the boss hands down. If the owner acts like she truly cares about the customer, then customer service would be the first priority for her, and her staff. That is obviously not the case here, and it is too bad. I would have thought she would have learned after all those rumors about the spa closing cirulated several months ago. Hopefully she reads this board, and relates these experinces to her staff!!

Comment by Jamie — October 29th, 2008 @ 11:48 pm

Amen, Jess.

Comment by Amanda — October 30th, 2008 @ 8:43 am

I, too, have patronized Kimberly’s. Francesca, who is the head esthetician at the spa, performed my services. She is wonderful, attentive and precise. The facials have been relaxing and I have seen results over time. I am also a licensed esthetician and cosmetologist and know when I’m having a good/bad facial service. I do agree, however, that the main trunk of any business sets the tone for your visit. The main trunk at Kimberly’s is the check-in/check-out reception area. It seriously lacks personality. When you call to make an appointment, it’s like they are doing YOU a favor. After you spend an exorbitant amount on the facial and products, you would expect some smiles.

I agree with a previous poster. Joli Salon at Colonie Center is AMAZING! Don’t be turned off because it’s in a mall. Caroline is one of the best hairsylists I have been to. It’s an Aveda run salon and each employee must meet Aveda requirements before working there. You will NOT be disappointed at Joli. Haircuts, color, facials, pedicures are all top-notch! And, you don’t have to break the bank to have a service performed. Jean Paul in Stuyvesant Plaza is another excellent spot.

Comment by alb — October 30th, 2008 @ 8:43 am

Sysonby, as long as you’re doing SOMETHING to maintain them, that’s at that really matters. There is nothing sexy about a woman having Fred Flintsone feet! I can’t imagine the disasters that those people see coming through their doors.

This blog has been really eye-opening for me, especially now, around the holiday’s, I guess I know where I won’t be picking up GC’s as stocking stuffers. Wow.

Comment by G O O S E — October 30th, 2008 @ 9:33 am

And actually, some local area doctors are moving into the “secondary/aftercare” market – mostly to cover their malpractice and otherwise raise money. But this means that they’re pushing $100/mo vitamins, treatments that are supposed to draw toxins out of your feet, and other alternative to quack therapies that seem a lot more legitimate because they’re coming from and being recommended by a doctor.

These situations – where a doctor or CNP is telling you that you really need these $100/mo vitamins – seem to be akin to the upsell mentioned in the original complaint. (If not worse, because a lot of people aren’t going to be able to differentiate from genuine medical advice, and the desire to just make money.)

Comment by AnonInCaseDocReads — October 30th, 2008 @ 9:42 am

Thanks about teh heads up about Joli – I went to an organic, Aveda salon in NH and loved it. I’ve been trying to locate a local, affordable salon here since. I think I’ll try them!

I’ve always liked the services provided at Crystal Spa in Saratoga, but their business practices since they changed ownership are just as rotten as Kimberly’s. Also, for an economical, but relaxing (and not overly luxe) treatment, Body Essentials in Clifton Park Center has my business.

Comment by Safety Lady — October 30th, 2008 @ 11:07 am

Evelyn in #33 — in Latham, seriously look into the Aesthetics Science Institute (www.aestheticscienceinstitute.com). They are students, but they’ve been through a good amount of training before they can touch a client, and are supervised. In Clifton Park, I’ve gone to A Personal Enhancement and they were nice, too (www.pecdayspa.com).

Comment by JustMe — October 30th, 2008 @ 11:07 am

I’m not a big “spa goer.” It’s a rare treat for me. I’ve been going to the same hair stylist for 15+ years. He now owns his own shop. It’s pleasant and not uppity.
I’ll never understand why the women who work as clerks at salons (cashiers, appointment setters) who make about the same as a Price Chopper cashier feel entitled to act so snooty! Is it because many of their clients are well to do? While I think being snooty is obnoxious, its worse from someone in a service position when I am paying for the service. I sure wouldn’t put up with attitude at Price Chopper and I wont take it at a spa. Trust me, I’ll like your establishment far more if the $7/hr bimbette at the front desk doesn’t treat me like crap. I have noticed the same attitude when I visit certain boutiques and at the 2 luxury car dealers where my ex bought his last 2 vehicles.

Comment by Sysonby — October 30th, 2008 @ 11:32 am

Safety Lady, make sure to ask for Caroline. She’s an Orlo grad. It takes a lot for me, being a cosmetologist, to recommend someone. But, I also know a good stylist when I see one. She knows her stuff and she cuts hair amazingly! Good luck!

Comment by alb — October 30th, 2008 @ 6:25 pm

Someone else mentioned Complexions. Denise Dubois is the owner and, along with Joli and Jean Paul, offers excellent spa services in the Capital District.

Comment by alb — October 30th, 2008 @ 6:27 pm

i haven’t been in a while, but i liked the Crystal Spa in Saratoga. One of the girls worked on runners’ feet regularly, and was fantastic when I had a bout of plantar fasciitis. I don’t recommend it in the summer, but the other 10 months of the year are great.

Comment by kris — October 30th, 2008 @ 7:32 pm

#52. I go to the Skin Center at Plastic Surgery Group in Albany. I trust the group, and the products that they carry. I saw my doctor, then he recommend based on my medical history, and what I said my needs were. Their esthetician (I see Marika) is fantastic and she consults with the doctors. I don’t trust a spa. I trust my doctors.

Everything that is recommended, isn’t necessarily purchased. Suggestions for improvements based upon what I say my needs are are appreciated and welcomed.

Comment by Kristin — October 30th, 2008 @ 9:55 pm

I’ve had positive experiences with Kimberly’s. Mrs. Mick and I did a couples massage once and she’s gone back for mani’s/pedi’s etc. I can see some of the service piece that folks are talking about and I think we all know someone that has been screwed over by the gift certificate policy (using it to hold your reservation). I look at this blog and I see about 80% negative towards them, but why then are they still in business and why is there always such a desire to go there?

Comment by Mick — October 31st, 2008 @ 12:17 am

I have been to Kimberly’s for a facial, pedicure and a massage. Yes it is very pretencious. I just don’t find the value for my money there. I have found a new place in Schenenctady called Total Image where I can get my facials and haircut. Kelly is awesome and Diane does a fantastic job doing my hair. I truly enjoy the facial, I am asked if I would consider a product and know the cost of it before it is applied on my face. I work with Kelly to find the right products and I do not get a high pressured sales pitch. Being from Latham it is worth the drive. I have a gift certificate from Kimberly’s that I let expire, just didn’t want to go there. Try Total Image you won’t be disappointed.

Comment by Dawn — October 31st, 2008 @ 1:24 pm

I had never been to kimberlys till my loving husband bought me a package gift certificate. I waited almost the year and only just used it so that it wouldn’t go to waist. I was not impressed. I felt like i waited in this room and that room, the facial and massage were ok but nothing that to me justified their prices, i have been going to place in schenetady for a lot less money and a lot more service. the one thing that really upset me was that i had a gift certificate for 180.00 everything came to 140.00 and i wanted to use the other 40.00 for the 2 tips for the massage and facial, i was told oh no you need to buy 40.00 worth of product and give cash for the tips, i felt like i was scammed (or my husband was) he didn’t want this to cost me anything!!!

Keri

Comment by keri — October 31st, 2008 @ 1:49 pm

Kristi,

Have you heard from Ms. Comiskey since that first day?

Comment by G O O S E — October 31st, 2008 @ 2:30 pm

Kristi responds:

Goose, I have not.

Comment by Kristi Gustafson — November 1st, 2008 @ 9:18 am

I have only had one experience with Kimberley’s and it was very positive. I was going to a high school prom and getting my hair and nails done at Kimberley’s. This was a special treat in my family and it was only because we had a gift certificate. Anyway, one of the workers at Kimberley’s offered to do my makeup for free, after she asked me where I was getting it done and I told her I was doing it myself. It was such a nice thing to do for a high school girl going to her first prom! I haven’t been back since (I’m in college now and can’t afford the prices) but I will never forget that gesture of kindness.

Comment by A. — November 1st, 2008 @ 1:48 pm

Wow. I hope the owner of Kimberly’s takes a look at these comments and addresses these issues. I’ve never been – but I’m WAY turned off by reading over and over again what horrible service they have.

It sounds like they’re not only condescending, they expect you to pay more for their attitudes…

An aside, I don’t agree at all with the owner. Pushing your products after the services are given is a little tacky. Simply mentioning that any product used is on sale – and all you need to do is inquire should be enough. Beauty products should sell themselves, they shouldn’t need a sales person to make them move. If her products need that extra boost, then maybe she needs to look at quality.

Comment by Jen — November 3rd, 2008 @ 10:13 am

Well, I went to see Nancy at Complexions on Saturday. I have to say that, both on the phone and in person, reception made me feel exceptionally rushed. Their website says that each facial comes with a complimentary makeup application, but when I asked about it, I got a rushed response saying “well, IF someone is available, they’ll tell you that morning when you check in.” The girl clearly wanted to get off the phone. And when I checked in/out, the guy didn’t mention anything about it. Having never been there before, I felt rather confused as to where to go, and no one seemed willing to help.

The actual facial was heavenly. Nancy knew her stuff, was very friendly, and even gave me a baggie with a facial mask to bring home and 20% off my next facial. It even included a hand/arm/shoulder massage, and a foot/leg massage! I was surprised. However, I felt pressured at the end to purchase product, which was expensive. I did buy it, since I enjoyed how it made my skin feel, and booked another appointment. However, my experience both on the phone and at the reception desk is making me question whether I should go back.

Comment by Evelyn — November 3rd, 2008 @ 10:17 am

Kristi responds:

Evelyn, I’m actually surprised (and disappointed) you had such an experience. I thought after all this feedback, the salon may have looked into all the aspects — like staff complaints — readers have filed, kind of like the owner of Beff’s had done.

Comment by Kristi Gustafson — November 3rd, 2008 @ 11:42 am

I’m starting to think one of those dirty, filthy, freak-nasty underground ‘massage parlors’ in the bowels of Chinatown might get you more bang for your buck, if you know what I mean.

These fancy-schmancy places are treating customers like crap!

Comment by Rock The Vote (Goose) — November 3rd, 2008 @ 12:12 pm

Kristi, my experience with the actual facial was wonderful. It’s just that the reception area left much to be desired, and the “waiting room” is nothing more than a circular leather…thing to sit on in the middle of the floor.

Plus when I was checking out, and I asked if I could put the tip on my credit card, the man informed me that they only accept separate check or cash, as if I was some sort of alien for not magically knowing that. I’ve never been to a salon that refused to put tips on credit cards.

It seems a lot of these salons receiving complaints have their biggest failings at the reception desk. I have been going to Hair n Body Essentials in Clifton Park for years for hair and waxing, and have only had an issue at the front desk once – where they forgot to take my name down when booking an appointment. I simply wanted to go to a more upscale salon for a facial, but then I get hit with unprofessional reception staff.

A girl can’t win!

Comment by Evelyn — November 3rd, 2008 @ 1:25 pm

Kristi responds:

Evelyn, I understand and that’s what I mean. The biggest complaint on here seems to be the reception area, so … I would think they would have come on here by now (they knew I was writing this), reviewed the feedback and used it to improve the desk, etc. I’m not saying they should, but rather just surprised they have not.

Plus, we called them up to talk specifically about trying to “close a sale” on the products, and she insisted they’re never that aggressive, but … they were aggressive with you.

Part of being in business is listening (and, in times, applying) feedback. Just as I hear what readers have to say and (sometimes) adjust accordingly, I would believe businesses would operate in a similar fashion.

Comment by Kristi Gustafson — November 3rd, 2008 @ 1:27 pm

A side note about the tipping/credit card issue. At the salon I frequent, there is no space to tip on the credit card receipt, but they will gladly add ANY amount of cash over the price of purchase before they run your card. The staff at the counter always as if you want cash back. (And incidentally are always polite!)

Comment by Laura — November 3rd, 2008 @ 1:41 pm

Kristi responds:

Yes, at Rumor’s and Jean Paul you can ask for any amount back, over the price of your service.

Comment by Kristi Gustafson — November 3rd, 2008 @ 1:42 pm

Kristi, I think you may be confused. In Evelyn’s last post she talks about going to Complexions over the weekend, not Kimberley’s.

Comment by Anon — November 3rd, 2008 @ 2:47 pm

Kristi responds:

Anon, you’re right. I stand corrected. Thank you!

Comment by Kristi Gustafson — November 3rd, 2008 @ 2:49 pm

You’re welcome! I certainly hope Kimberley’s takes into account everything that has been said here. I’m also very surprised the owner hasn’t posted any updates or feedback yet!

Comment by Anon — November 3rd, 2008 @ 2:54 pm

I have been a long time client of Kimberley’s and have always been more than please with all of my services. I see Johnna about every five week for facials and find that the services are relaxing and that much attention is payed to detail. I felt confident in selecting Kimberley’s because many of my friends had spoke highly about there services as well as the overall cleanliness. I have gone to several other spas for services and they simply don’t compare. I originally started going to Kimberley’s for acne treatments. I was tired of taking prescriptions and not getting the results that I wanted. After my first facial with Johnna she suggested products for my home use and a regular maintnance schedule for me to follow. As weeks went by my skin actually impoved to the point that I no longer had to wear cover up. This may not seem like a big deal to you, but for some one who had severe acne this was a dream come true. Johnna as well as any of the other staff I have worked with at Kimberley’s are always accommodating and more than willing to be of assistance.

Comment by Barb — November 3rd, 2008 @ 3:21 pm

Kristi responds:

Added 11/4/08 at 8:11 a.m.: If this comment does not make sense, please see comment No. 84 for an explanation.

Finding it interesting that three positive comments came in in a row, I did a little investigating. Do with this information what you will, readers, but Barb, Alexis and G all share an IP address. Could they be three separate people who work together (it’s a Road Runner business IP)? Sure. And, if that’s the case, then that’s fine. If, though, the posts are from the same person using different user names and e-mail addresses, it violates the terms. That said, I have e-mailed the three commenters, to tell them as much, and all the messages bounced back. They supplied fake e-mail addresses.

Comment by Kristi Gustafson — November 3rd, 2008 @ 4:47 pm

Kristi responds:

Added 11/4/08 at 8:11 a.m.: If this comment does not make sense, please see comment No. 84 for an explanation.

Add Polly to that list and safely assume we’ve got a “ballot stuffing” of sorts (like we did back with the waxing story). With that in mind, I will no longer approve Kimberley’s comments from that IP. This rash of positive commenting is too suspicious and, in turn, misleading. It also violates TU blog terms.

I will take a closer look at the actual origin of the IP tomorrow. As I said, all I can tell from home is it’s a Road Runner-supplied business.

Comment by Kristi Gustafson — November 3rd, 2008 @ 4:54 pm

CSI: Albany – Starring Kristi Gustafson

Comment by Mick — November 3rd, 2008 @ 5:27 pm

Kristi responds:

Mick, here’s the thing. When people (try) manipulating the blog – be it to “ballot stuff” to speak highly of one business or bash another – I’m going to call them out. That behavior is not fair to readers and prevents those who come here to make decisions (in this case, which spa to choose) from doing so objectively.

Just as I watch for a rash of negative comments from any one e-mail address or IP, I look for that with the positive comments. And, beside the matching IPs, the “voice” or writing style was the same on all the posts today favoring Kimberley’s, so it was pretty obvious. Also, more came through as I was writing the comment calling them out this afternoon, and those were not approved.

Like I said, I’ll look into it tomorrow, and write a separate post on the behavior, as I did when this happened with the waxing story. (The spas community is a frisky bunch ).

Comment by Kristi Gustafson — November 3rd, 2008 @ 6:31 pm

I find it interesting that NYS had a problem with Kimberley’s and gift certificates. http://findarticles.com/p/articles/mi_qn4180/is_20060322/ai_n16158253

I also know (as of a few years ago… things might have improved) that if you didn’t have the physical certificate with you at your scheduled appointment time, they will not honor it. They will not look up the number, and make a note of what you spent off of the certificate. They also don’t seem to have a way to track balances on the certificate. SO… my friend either had to pay for the service out of pocket or they would DEDUCT a cancellation fee OFF OF THE CERTIFICATE! If they can deduct a FEE, why can’t they deduct the service off of the balance???

No thank you. There are too many other businesses in the area who really want the clients.

Comment by Beth — November 3rd, 2008 @ 8:17 pm

Unless Kimberly’s formally responds, i think it’s time to close this discussion – It seems to have become a gripe session with nothing new added – my $.02.

Comment by hokie Mom — November 3rd, 2008 @ 8:25 pm

Kristi responds:

This also ran as a separate post, which you can see here, but I wanted to offer it as a comment, too, for readers who come here in the future looking for background on Capital Region salons and spas:

We got nearly a half-dozen positive posts — within a short period of time — on the Kimberley’s customer service post yesterday. As I mentioned yesterday in the comments section of the original post, this does not appear kosher.

Granted, the ballot stuffing doesn’t surprise me. In fact, I expected it would have happened sooner (that post went up last week). As a result, I watched each comment — positive and negative — for similarities, be it IP address, e-mails, “voice,” etc.

After I posted the comment yesterday afternoon that I suspected someone (a Road Runner Internet-supplied business) was up to something fishy, only two more comments came in. And those two appeared while I was typing the comment. So, on the positive side, it appears whomever was writing positive remark after positive remark has stopped. On the negative side, it’s disappointing anyone felt that was necessary.

The point of these customer service posts is to give Capital Region residents a look at the businesses they frequent. With each post I will talk with the consumer, as well as the business. At the end, I will weigh in … then it’s up to readers.

I expect this will not be the last time we experience such practice on the customer service posts, but … I will continue to monitor. And, I will be just as firm with people “stuffing” the comments section with negative remarks. We are here to offer a fair view, not a biased/tainted look at a business.

As for the Kimberley’s post, I talked with the Web department yesterday and I’ll be striking all but the first positive message from that matching IP. As I said, identical IPs are fine (people who work together often share an address – or computers), but the nature of this approach was too fishy. Not to mention, I tried e-mailing each commenter with the address they each provided, and more than one of the messages bounced back.

So, readers, please have faith that the customer service posts on here will continue to be objective. I will always watch for behavior and actions that violate our “terms” and hope these posts are ones you have faith in turning to when making decisions on which businesses in the area you’d like to use, and which you’d rather not.

Comment by Kristi Gustafson — November 4th, 2008 @ 7:57 am

I just wanted to let you know that I took Kristi’s suggestion and went to Shapes and Colours to get my eyebrows done. My appointment was with Ailis. She was very nice and very knowledgeable. I could tell she was taking the time to do a good job. In additition, the staff at the front desk were super friendly and down to earth. Ailis gave me a tour of the place when I first got there, and every staff member we saw gave us a smile or a friendly hello. I am really glad that I took Kristi’s suggestion, and I would recommend this place to anybody.

Comment by Beth — November 13th, 2008 @ 8:41 am

I also had a horrible experience! I had a facial with a girl who practically forced me to the display of products and basically told me my face would fall off if I did not purchase what she told me to. She was sooooo pushy! Do they have some kind of quota they have to reach? My friends went with me and though their facialists also gave them some pointers on how to fix their skin, no one had to deal with such a pushy chic. I guess its all who you go to. I wish they would listen to the customer and stop being so forceful. If I want it I will ask!!!

Comment by meg — November 15th, 2008 @ 8:59 pm

Kristi responds:

Not sure if they have a quota, but they do work on commission, as mentioned in the original post. So, if not a quota, I wouldn’t be surprised if the estheticians have monthly “goals” they’re expected to meet. That practice is fairly typical in commission-type settings (jewelry, cars, etc.).

Comment by Kristi Gustafson — November 15th, 2008 @ 9:02 pm

I will never go back to Kimberley’s- I went for a manicure and pedicure the day before my wedding with my whole bridal party. The staff at the check in was extremely rude to me when I opened my phone to look at the time (I was clearly NOT making a call and the volume was OFF), immediately yelling that there is no cell phone use in the spa (Again, I was out by the check in desk, standing in front of the entrance)- I felt like a little child getting scolded- the manicure did not last my whole wedding day either- I have told everyone I know to never get me a gift certificate there. All that work on that beautiful building, but with such a huge attitude problem and the gift certificate issues they are famous for, no way!

Comment by Heather — November 19th, 2008 @ 2:58 pm

I have read through some of these comments and I am totally surprised by what some people have gone through at Kimberley’s. My husband usually gives me a gift certificate for Kimberley’s for Christmas and I use it throughout the year for various things, usually going with a work friend when we need to relieve some stress. Overall, the majority of my experiences have been enjoyable. I don’t think that the pedicures are worth the $60 price but I do enjoy the massages. I have had facials there also and never experienced the hard sell of products that some people have. I’ve never experienced any rudeness (that would totally turn me off). The woman that makes the cookies, muffins and coffee on Saturday mornings is wonderful … lways making sure your coffee is hot and asking if you’d like another muffin. I did have a friend that ran into problems with her gift certificate and she has never gone back. I guess I’ve been fortunate that I’ve had no problems. I’ve been disappointed that twice the organization I am affiliated with has asked for a donation and we’ve been turned down.

Comment by Theresa — November 19th, 2008 @ 8:15 pm

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Spa offers lunchtime power naps in futuristic pods

Ann Wagner spent $14 on a recent lunch hour. Taking a nap.
Closing her eyes in an egg-shaped, computerized sleeping pod inside the atrium-level storefront at one of downtown Atlanta’s busiest buildings, Wagner’s 20-minute snooze cost more than a ticket to the movies.

Ann Wagner settles into the Alpha pod for her 20-minute nap at Rejuvenate in downtown Atlanta. Later, she awakes to a two-minute warning of chimes and returns to work.
 
Which for some, may seem absurd, to pay to do something that most of us do for six to eight hours on a daily basis anyway — for free.
Sort of like going inside a bar to pay for oxygen, or paying someone to bottle readily available water. Oh, wait.
Yes, there is a napping spa here in Atlanta, one of just a handful across the nation.

Rejuvenate, which opened in November 2007 inside the SunTrust Plaza, offers five snooze suites, each separated by chocolate colored curtains. A 30-minute nap costs $19. Snooze for an hour and pay $35.

“I didn’t sleep well last night,” said Wagner, who woke up twice the previous night to breastfeed her baby. Wagner first tried the new age sleeping chamber last month after her boss noticed her heavy eyes.

“I was so exhausted and my boss looked at me and said, ‘Do you need to go home?’ ” said Wagner, assistant property manager of SunTrust Plaza.
From the inside, the pods feel like tanning beds. Nappers adjust the temperature, add lavender or citrus aromatherapy and a cool breeze for their necks. Some futuristic looking pods vibrate and calculate the number of calories burned while you try to shut off the world and drift off to La La Land.

After 18 minutes, a sound of chimes gives Wagner a two-minute warning.

“Oh, that was so nice,” she says, slipping back into her black heels. And then she crossed the street and returned to work. “I really needed that.”

Luxury treatment
Very few spas in the country offer napping exclusively, and Rejuvenate is likely Atlanta’s first. The sleek Yelo spa opened in Manhattan in 2007 promising brief power naps and cashmere blankets.

But many spas across the country, especially getaway spas, are introducing sleep treatments, including everything from feather beds and lavander mists to overnight sleep observation.

The Sundara Inn and Spa in Wisconsin Dells, Wis., offers a “Sundara Sleep Experience,” featuring bio-therapeutic massage to treat insomnia, as well as feather beds and special music and lighting to help induce sleep.

And the Lodge at Woodlock in Hawley, Pa., recently launched a “Healthy Sleep Program,” that mixes herbs and meditation.

Earlier this year, the Ritz-Carlton Lodge at Reynolds Plantation at Lake
Oconee started offering a touch therapy treatment called, “Drift Asleep,” which starts with an aromatherapy milk bath and ends with a nap. The 110-minute treatment cost $300.

Some companies including Google and Proctor & Gamble offer ladle-shaped sleeping pods for its employees, according to the company MetroNaps, which also has sleeping nooks at Vancouver’s airport.

Atlanta’s Rejuvenate caters to business executives and about 60 percent of the clientele are men, most of whom are walk-ins. While the spa also offers yoga classes and facials, it’s mostly lulling harried workers to sleep.

They also have Friday night “Nappy Happy Hours” from 5-7 p.m. Busiest times are during lunch or immediately following lunch. And they see the traffic pick up on Wednesday, Thursday and Friday.

Rejuvenate owner Susan Vanyo said she recognizes a challenge in days where a gloomy economy is causing nightmares — even during a brief nap.
She recently reduced the price for naps and is offering bulk pricing for employers.

‘It’s a splurge’

Stewart Haddock, a 39-year-old Web programmer, has a perfectly good bed at home in Grant Park. But Haddock, who sometimes needs to “turn his brain off” for 30 minutes, said going home on his lunch hour isn’t an option.

“I bike to work, and if I biked home, I’d get all sweaty, and it wouldn’t be as convenient,” said Haddock, who works just a few flights up from the atrium-level spa.

Still, leaving work for a cat nap raises the eyebrows of co-workers.
“I think they’re intrigued by the idea, but my co-workers would rather eat at their desk during their lunch hour,” said Haddock. “I think for a lot of people, the idea of napping during the day is still a little odd.”
Especially, when you have to pay for it.
But Haddock, whose pod of choice is the recliner known as the “alpha pod,” resting is a treat.

“It’s a splurge. But if I can justify my three-and-half-dollar coffee, I can justify splurging for a nap every once in a while,” he said.

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New York Day Spa Offers Botox and Facial for the Pits

Shizuka New York, the day spa that introduced bird poop facials to Manhattan, offers the Underarm Overhaul that combines underarm botox for sweat reduction with an underarm “facial” and underarm waxing, just in time for summer heat waves. Botox cosmetic was approved by the FDA in 2004 for treating severe underarm sweat (hyperhidrosis) and has quickly become a celebrity beauty secret for preventing embarrassing armpit sweating and staining.

Manhattan aesthetician Shizuka Bernstein and plastic surgeon Robert Silich, M.D. have collaborated to create The Underarm Overhaul ($1500 at the Shizuka New York Day Spa, a comprehensive underarm treatment that deep cleans the underarms, removes unwanted hair, and significantly reduces sweat for up to 6 months.

Botox Cosmetic was approved by the FDA for hyperhidrosis (severe underarm sweating) in 2004. Since then, it has quickly become a celebrity beauty secret for keeping dry under the bright red carpet lights. This special technique of Botox injection, also known as Intradermal Botox, works by targeting sweat glands beneath the surface of the underarm skin rather than facial expression muscles.

“Botox is a safe and effective solution for anyone with average to severe underarm sweating,” Silich says. “My patients find that it’s a convenient way to make New York City summers more bearable.”
Prior to Dr. Silich’s Botox injections, Shizuka Bernstein and her staff give the underarms a cleansing “facial.” The armpits are given a thorough steam cleaning using the Shizuka New York Skincare System, her original line of products. “You can even get clogged pores in your armpits,” Bernstein told

New York Magazine (Intelligencer, 6/9/2008). Her skin care products used in the armpits combine innovative natural ingredients including sake, whole plant mushroom extract, rice bran, pearl protein, hops, sage and water sourced directly from Mt. Fuji.

Also included in the Underarm Overhaul is a complimentary underarm waxing using an organic soy-based wax. Clients may opt to upgrade to Intense Pulsed Light hair removal for an additional $100. Results from the

Botox typically last for 4-6 months.

As the summer heat picks up and NYC subway platforms swelter, The Underarm Overhaul is poised to bring this often neglected area from the pits to the pedestal, bringing relief to pit-stainers everywhere as well as those who just hate to sweat.

About the Shizuka New York Day Spa and Dr. Robert Silich:
Founded by master aesthetician Shizuka Bernstein, the Shizuka New York Day Spa has been featured in numerous television programs and Best of Beauty issues, including New York Magazine and Allure, for its unique combination of Asian aesthetics and Western dermatology. Most recently, the Manhattan day spa was featured on CNN, CNBC, E!’s The Soup and others for its unique Geisha “Bird Poop” Facial with nightingale droppings. A full-service day spa offering facials, massage, hair removal and nail treatments, Shizuka New York Day Spa also offers the latest in medical cosmetic services–including Botox, Restylane, and Juvéderm–performed by Robert Silich, M.D.

Dr. Silich was listed as one of New York Magazine’s Best Doctors in 2006 as the youngest plastic surgeon to have been recognized. He has appeared as an expert on CNN and his work has also been featured in The New York Times, The New York Post, The Washington Post, The New York Daily News, Elle, W, Quest, Hamptons and Gotham, among others. Dr. Silich and Shizuka work together at the Shizuka New York Day Spa to create uniquely synergistic treatments for maximum anti-aging results.

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10 Affordable Spa Vacation Deals

If a spa vacation is on your wish list but you’re not sure you can afford it, think again. There are a number of inspirational spas, transformational spas, and — yes — affordable spa deals options out there. One of the easiest ways to book a spa escape on a budget is to check into a local hotel or resort spa for a long weekend (or longer). Many offer special spa-themed packages and last-minute spa deals that in-the-know locals can cash in on. But if getting away from it all is more your style, you can find lower-cost options for that, too.

“Affordable,” of course, is a relative term. So in this list you’ll find 7 weeklong spa experiences — from soaking in hot springs to fitness retreats offering ultra-healthy cuisine to all-inclusive stays at destination spas — chosen to fit almost any budget.

While cost was definitely a driving factor, ambience and the quality of the spa treatments, activities, and food were also considered in compiling this selection. They’re arranged according to price, from least to most expensive — with a cap of $3,000 for a weeklong stay. (And just in case you can’t quite carve out a full week away, the nightly rates are listed, as well.) Read on to find out where to get the most bang for your buck.

OJO CALIENTE MINERAL SPRINGS RESORT & SPA, OJO CALIENTE, NEW MEXICO

I found this hot springs spa years ago when a friend of mine, living in Taos at the time, insisted I visit. We spent the afternoon (a day pass is $16) lounging in mineral pools containing arsenic (good for skin conditions and arthritis) and lithium (aids digestion and eases depression), sipping spring water, and spreading mud on our bodies then drying in the sun. It was blissful. In addition to 10 mineral pools, the 1,100-acre property has a historic hotel, a restaurant, and a full-fl edged spa. (Massages begin at $80 for 50 minutes and must be booked in advance.)

PRICE: From $109 per night; seven-night stays from $783.

GLEN IVY HOT SPRINGS SPA, CORONA, CALIFORNIA

The Native Americans were the first to enjoy these sacred waters, followed by the Spaniards, and by the 1890s the place had mushroomed into a health haven. Today, guests book into local hotels (accommodations are not available on-site) and then head to Glen Ivy’s spa playground (day admission is $35 on weekdays, $48 on weekends). A selection of soak-supplementing options are available: the legendary Glen Ivy Club Mud, where you can cover yourself in red clay (great for drawing impurities out of the pores and tightening the skin); a grotto for slathering on a hydrating body masque ($25); a wide variety of massages and facials (from $125); and a café serving tasty, healthy dishes made with local ingredients.

PRICE: Area hotels from $124 per night; packages that include seven days admission to Glen Ivy Hot Springs Spa and seven nights accommodations from $892.

KRIPALU CENTER, STOCKBRIDGE, MASSACHUSETTS

When it comes to yoga, there are few, if any, retreat centers in the U.S. that can boast more offerings and renowned instructors than the Kripalu Center. (Each year, Kripalu’s 700 yogacentric programs attract more than 28,000 participants.) Its location — 150 wooded acres with a private lake and miles of trails — provides the ultimate setting for peaceful walks and meditative contemplation between yoga sessions, which are held three times a day: early morning, midday, and late afternoon. In between, there’s hiking and canoeing as well as workshops on topics like nutrition and creative writing. Ayurveda, India’s ancient science of holistic medicine, is practiced here and incorporated into everything from daily rituals (awaken before sunrise and give thanks before bed, for example) to therapeutic treatments like massage, nasal cleansing, and herbal detoxification sessions (spa treatments from $35).

PRICE: Dormitory accommodations from $155 per night (twonight minimum); seven-night stays from $1,106.

THE OAKS AT OJAI, OJAI, CALIFORNIA

Founded by legendary fitness buff Sheila Cluff, who still personally leads some of the activities and classes, The Oaks at Ojai celebrated its 30th birthday in 2007. Not surprisingly, there’s a cornucopia of get-in-shape classes, from aqua aerobics to core conditioning with hula hoops to belly dancing. New mission-style spa suites featuring hand-carved headboards and spacious jet tubs in the bathrooms add a feeling of luxury, and select spa treatments benefit from local ingredients, such as the Ojai Olive Oil Body Souffl é ($125, 75 minutes) that uses oil pressed from olives gathered in nearby groves. But it’s the 1,000-calorie-a-day spa cuisine that attracts the majority of guests — many who come with a holy grail weight-loss spa focus. Hikes and walks are popular, too — not to mention gorgeous — amid flowering citrus trees, lavender, and aloe.

PRICE: From $185 per night; seven-night stays from $1,295.

NEW AGE HEALTH SPA, NEVERSINK, NEW YORK

Just two hours from Manhattan in the Catskill Mountains, New Age Health Spa sits on 280 wooded acres combining lovely nature trails with spiritual, New Agey offerings like tarot card readings and a plethora of yoga, tai chi, and meditation classes. Native American rituals are the highlight of the spa menu: Try the Native Sun Purification ($95, 50 minutes), a spa hair treatment using traditional herbs grown in the spa’s greenhouse, or the complimentary Sweat Lodge Ceremony that is offered from April to November on the Saturday evening closest to the full moon.

PRICE: From $209 per night (two-night minimum); sevennight stays from $1,589.

PRICE: From $130 per night; six-night Detox Program from $1,699.

COPPERHOOD INN & SPA, SHANDAKEN, NEW YORK

This intimate destination spa — just 17 rooms — offers an old-Europe feel. Think gilded frames, marble, and wingback chairs. Hiking is the big draw, particularly in autumn’s glorious foliage, but yoga, meditation, and spa treatments (from $60) are popular, as well. Rooms are cozy, and afternoon tea is served daily in front of a fireplace — or on a wraparound deck with Adirondack chairs during the warmer months. The cuisine excludes red meat and instead features local ingredients like free-range chicken, cheese, and seasonal produce.

PRICE: From $325 per night (two-night minimum); seven-night stays from $2,240.

  

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It’s hard to feel completely liberated from work and family stresses if you’re facing a set of new ones, like whether you’re overdressed for your massage or undertipping an aesthetician. Sidestep these little land mines so that nothing sabotages your spa experience.

Take It All Off (Or Don’t)
You’re led into a changing room, handed a robe, and told to undress…um, all the way? For massages and body treatments, ideally you disrobe completely (that means underwear, too). Most spas offer paper panties to wear during body treatments (like scrubs, wraps, or self-tanning)—they don’t cover much, but enough to provide a modicum of modesty. “You should undress only to your level of comfort, though,” says Bambi Montgomery, owner of Honey Child Salon and Spa in Chicago and Hive in Los Cabos, Mexico. “We have some clients who bring a bathing suit when they’re getting a scrub or wrap.” You can also request a same-sex therapist when you book your appointment if that makes you feel more at ease. And you’ll never be completely exposed. “Massage therapists and aestheticians are well trained in the art of draping, so they’ll uncover only areas they’re working on,” says Lynne Walker McNees, president of the International Spa Association. If getting anywhere close to naked with a stranger (no matter how adept at draping) is not your idea of a relaxing experience—but you still want some spa pampering—consider Thai massage or shiatsu, for which you wear your own loose-fitting clothes. For a facial, take off your bra (or at least lower the straps) before you slip into a robe, so it doesn’t interfere with the neck and shoulder massage.

“Do You Want Microdermabrasion with That?”
Spa prices don’t always include add-ons (an enzyme peel here, an oxygen blast there) offered during the course of the treatment. When you book a facial (body services, like massages and scrubs, are less likely to involve extras), ask if it’s all-inclusive. More and more spas, like Remède (spas in New York City, San Francisco, and Aspen), let you book time (30, 60, or 90 minutes) and then customize the facial for your skin—with no extra charges for any of the creams or masks they deem appropriate. If you’re going to a spa that has a more à la carte menu, describe your skin concerns when you book the appointment, and ask what add-ons (at what prices) the aesthetician might suggest once she sees you. Then decide ahead of time how much more (if anything) you might be willing to tack on to the base price. Once you’re in the treatment room and the aesthetician starts prescribing an extra this or that, you can announce up front what your budget is. “Just be forthright and say, ‘I want the best for my skin, but this is how much I can spend today,’” says Jaeger.

The Hard Sell
When you go in for a facial (or sometimes a body treatment), you will likely encounter some form of a product pitch—so be prepared. “If the aesthetician starts mentioning products during your service, just say, ‘I’m happy to hear your recommendations, but I’m really here to relax, so please save them for the end,’” suggests Ufland. After your service, if you don’t want to purchase anything, ask the aesthetician to write down the products she’s recommended (if she hasn’t done so already), and let her know that
you’ll think it over. “Once you say you’re not interested right now, they shouldn’t say another word,” says Ufland. “If they push it, I’d tell the spa manager.”

The Chatterbox
If an aesthetician is giving you an earful about her family, her friends, her thoughts on global warming, take the most direct route. “Say, ‘Actually, it’s been a hectic day, and I was really looking forward to just being quiet during the treatment,’” Jaeger suggests.

Where Am I?
To ensure you don’t find yourself shuffling down a dimly lit hall alone in your terry robe and slippers, always ask the person who first directs you to the changing room where you’re supposed to go afterward. She’ll either wait for you outside or give you specific directions on how to get to your next destination.

The Tipping Point
Especially if you’ve had more than one service, divvying up the tip can be a challenge—which is why spa owners tell us they’re happy to take over. “Tell us what percentage you want to tip, and we’ll add it to your bill and distribute it to everyone for you,” says Olga Lorencin-Northrup, owner of Kinara Spa in Los Angeles. (Your massage therapist or aesthetician will likely be with a new client by the time you’re ready to leave, so it wouldn’t be possible to hand her a tip in person anyway.) The standard is usually 18 percent, 20 percent if you were particularly impressed with the service. It doesn’t hurt to ask whether gratuity is included, though. Some spas, like the Spa at Yellow Creek in Bath, Ohio, include it in the price of the treatment

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Betting and bathing in Saratoga Springs NY

The skies were cloudy, the air a clammy 44 degrees. Packs of teens on skateboards scooted among shoppers and dog walkers while avoiding the ever-widening mud bogs in the garden beds along the main drag. Everywhere, you could hear water dripping as gray-tinged snow melted and springtime tried to make inroads.

This, my waitress at the Olde Bryan Inn told me in mid-March, was “one of the loveliest days we’ve had in some time.”

A few weeks later, it’s warmer, sunnier and greener – and a bit more crowded. Still, it’s nothing compared to the July stampede, when the fabled Saratoga Race Course begins its six-week season. Lodging will be scarce and expensive, lines at restaurants will be long, and if you want to visit one of the town’s bazillion spas for some pampering, you’ll have to book far in advance.

I’d rather not. I’m a big fan of horse racing and anything involving water, but I loathe crowds. Fortunately, I found during a two-day stay that you can pretty much do whatever you want – and when you want to – outside the confines of peak season.

Since the 19th century, travelers have descended on Saratoga, about 25 miles north of Albany, to take advantage of the town’s springs, which are rich in minerals and are naturally carbonated. (Whether the water actually has medicinal properties is debatable, but simply soaking in it sure feels good.) And the Race Course is the country’s oldest thoroughbred track, operating since 1863.

But Saratogians know better than to depend on equine-loving aquamaniacs for all of their income, so there are also abundant art galleries, boutiques, museums, golf courses, public gardens and parks, theaters and all manner of walking tours and plaques alerting passersby to whatever it is they’re passing by.

There’s no escaping the town’s two star attractions, however. Renderings of horses are everywhere, including murals, tourist trinkets and life-size sculptures. I encountered a few of the sculptures during a self-guided tour of the springs, which I gave up on quickly: Though the springs are easy to spot (many are covered by ornate pavilions that match the area’s Victorian vibe), I was diverted by the lure of the $4 happy-hour margaritas at the Circus Cafe, with decor that only a Ringling brother could love.

The tequila was actually a nice change from all those minerals I’d been absorbing. Eager to check out Saratoga’s spas without incurring spa prices, I spent much of my visit hopping from one mineral bath to another. While massages, pedicures and hot-rock everything seem to be available in every storefront, surprisingly few spas offer the baths. I found three that offered the service for $16 to $25 each; they all exceeded the advertised 30- to 40-minute treatment time, and no experience was the same.

At the Medbery Inn in nearby Ballston Spa, about 10 minutes from downtown Saratoga, I entered a claustrophobic world of silk flowers and perfumed air that made me think Grandma was about to saunter in with a plate of cookies. An ebullient woman who seemed genuinely happy to see me greeted me with the promise that I’d feel “unbelievably refreshed” after my bath. She led me to a small room with an upholstered chair, lights on dimmers, and a fiberglass tub filled with slightly sulfurous water the color of the Potomac after a big rain.

As I lounged in my candlelit cubbyhole – nibbling on a strawberry, listening to piped-in Mozart, and trying to ignore the chatter outside the door – several thoughts popped into my head. Why don’t I take more baths at home? Why don’t I have more classical music on my iPod? And shouldn’t I be eating more fruit?

The next day, wood floors and chintz gave way to a sea of glazed blocks, long hallways and dozens of treatment rooms at the Roosevelt Baths & Spa, built in 1935 and part of Saratoga Spa State Park. The bath attendant grumbled that he was working solo that day, then warned me that the porcelain tub I was about to get into was four inches deeper than the floor. Good to know. Within minutes, I was up to my chin in water and blissfully covered in bubbles, feeling like a cherry in a glass of ginger ale.

When the attendant returned 30 minutes later, cracking the door and dropping a heated towel onto a chair next to the tub, I cursed him for being so efficient.

The Crystal Spa, just outside the park, was another study in Victorian froufrou, with cherub statues, flowery wallpaper, and a gargantuan chandelier that would be ostentatious for Versailles. But the bath itself? Heaven. The spa’s New Age music put me to sleep (ah, zither), and I couldn’t hear a sound from the hallway. After I soaked for 25 minutes in a shallow porcelain tub, an attendant placed a heated sheet on the room’s massage table and told me I had 10 more minutes to lie down and relax.

Relax? Any more relaxed and I’d be dead. She just about had to poke me with a stick to get me to leave.

Between baths, I stopped into the National Museum of Racing and Hall of Fame, a fun, interactive take on all things horsey. The visit didn’t start promisingly; after telling me I had only 45 minutes before closing, the woman at the front desk looked disgusted when she handed over my ticket and I said in my best track voice, “Annnnnnnnnnd we’re off. . . .”

Turns out I didn’t need much more than a half-hour to see the museum, but I can imagine true buffs spending hours looking at the exhibits, which include a life-size starting gate, a sculpture gallery, a salute to Triple Crown winners, and the hall of fame itself. For $5, you can climb on a robotic horse and pretend you’re a jockey; for free, you can leave your wife in the dust during a horse-racing video game.

Despite the chill, I could see the real thing later that night at Saratoga Gaming and Raceway, a separate track that features live harness racing – and 1,700 slot machines. I bet conservatively, placing minimum wagers on favorites to show and playing penny slots.

True to form, I took a bath.

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