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Baltimore Spas – Day Spa & Resort Spas in Todays Economy

September 30th, 2009

About-FacesWhen About Faces opened its first full-service spa in the Baltimore area in 1973, skin exfoliation, deep tissue massages and other body-pampering indulgences weren’t widely available to most people.

Owner Patrick Brennan said that About Faces operated for years with no competition. But as of late, Baltimore has become home to more and more spas – the latest being Prive, which opened in the new Silo Point upscale condominium development this summer. There’s even a spa, the Quintessential Gentleman in downtown Baltimore, that is just for men.

The spa openings are being driven by a general increase in the interest by both men and women to pay more attention to their bodies, for both cosmetic and health reasons. Brennan said massages are doing particularly well as people look to reduce stress.

Opening a spa during a time when the economy is faltering and people are spending less may seem counterintuitive. But people are still visiting spas, although they are spending less on services – perhaps getting a half-hour massage instead of an hour, according to the International Spa Association. Revenue at spas in the U.S. was $12.8 billion in 2008, the latest figures available from the ISA. That was a 17.8 percent increase from the year before.

Those numbers might not hold up this year, however, as, anecdotally, spa owners report that people have pulled back spending on services, said Lynn McNees, president of the International Spa Association.

“People may be forced to limit the treatments they receive, but they are still going to spas because they realize the importance of dealing with issues like stress now, rather than paying for it down the road,” McNees said in an e-mailed response. “With concerns over the economy, combined with our busy schedules, people are realizing they must take time out to recharge their batteries and are turning to the spa lifestyle as a necessary part of a healthy routine.”

New spas are also opening in upscale condominium developments, such as at the Ritz-Carlton Residences in South Baltimore, that sell themselves as offering amenities right at residents’ fingertips. These developments also tend to have fitness centers, retail and concierge and mail services on site.

The Pearl at the Ritz has a sea theme, with walls painted the color of the ocean, faux waterfalls and large-screen televisions with fish swimming on the screen throughout the property. It offers services such as massages with hot lava stones and the blue grotto, a treatment where couples paint each other’s bodies with mud that detoxifies the skin.

“I think there have always been spas in Baltimore,” said Frances Scheele, director at Pearl. “I think that now there are a core group of properties that are focusing on the full spa experience.”

Jennifer Beck had spent 15 years as a hairdresser in Federal Hill in Baltimore before she and partner Johnna Sychuk opened Prive spa at Silo Point. She said her clients had always talked about wishing there was a place where they could get have all their beauty needs met, not just their hair.

“Here they can have all of the amenities in one space,” Beck said of Prive, which offers everything from massages and pedicures to eyelash extensions. She said the salon hopes to eventually expand to medical spa services.

Brennan questions whether the newer spas can survive off customers from the condominiums. He said he’s not concerned about the new competition hurting his own business because About Faces has been around for so long and has a loyal client base, Brennan said. The company has five locations, including in the Canton Crossing office complex near downtown. He said the stronger spas will last in the long run.

“There’s already consolidation going on in the marketplace in Baltimore,” Brennan said. “The economy is definitely taking out the weaker locations.”

Consumers seem to like the new choices.

Patricia Granata-Eisner, who is executive director for a nonprofit, recently got a facial at Prive. “I like the fact that I can get everything done in one place when I need to,” she said.

Brigitte Rawlings, 41, of Laurel was relaxing on a chaise waiting to get a body scrub and other services at The Pearl recently.

“When you come here, it’s like you’re in a different world,” said Rawlings, who has been to Pearl a few times. “You don’t feel like you’re in they city at all.”

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Day Spa, Maryland Day Spas

Total Eclipse Salon and Day Spa in Solomons MD

January 29th, 2009

Since earning her cosmetology license, Hilde Woell, a native of Germany, has dreamed of opening her own day spa. By drawing on her talent and experience, as well as that of a knowledgeable and dedicated staff, she knew her enterprise would be bound for success.

Woell’s dream has finally become reality with the grand opening of Total Eclipse Salon and Day Spa in Solomons, Md. Located just north of the Thomas Johnson Bridge, the salon has defined areas for hair, skin, massage and nail care all housed in a rich mahogany setting with repeating images of round mirrors at the hair stations, mimicking the total eclipse logo. The salon also offers a range of products and services for hair styling and skin care.

Drawing on her keen sense of what makes customers happy, Woell looks forward to welcoming new clients to her salon. “I learned that by listening to your clients, making them feel they are important to you and giving them your very best, they will want to come back to see you over and over,” she said. “I also learned that if you do your very best, word of mouth travels. Our goal is to keep clients happy with our service and get them excited about their next visit.”

Woell also has a philanthropic mindset when it comes to servicing the community. For her grand opening week – beginning on Tuesday, February 3, and ending on Saturday, February 7 – she plans to donate 5 percent of all revenues, split between the American Cancer Society and the Humane Society of Calvert County. “I hope to make this an annual tradition so our work at Total Eclipse Salon and Day Spa can benefit great causes,” Woell said.

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Day Spa, Maryland Day Spas

Spa Business Builds as Economy Dwindles

December 1st, 2008

Spas clipped as clients close wallets

In Urbana, new spas such as City Magnolia Day Spa in the Turning Point Center seem to be bucking the trend. The shop’s co-owners, Aubrey Rogers and her mother, Beth Mackey, have noted 40 percent revenue increases each month since the shop’s opening in 2007, Rogers said. In October, revenues increased 56 percent, but Rogers acknowledged that much of the growth stems from the spa’s client base starting from scratch.

“The clients we see are looking for ways to have healthy stress relief,” Rogers said. “We weren’t sure what was going to happen with the downturn in the economy. We were predicting only 30 percent growth. … One client said it best: ‘I have so many things to do but I just need to come in for an hour and shut out the noise.’”

Rogers acknowledges that much of her spa’s rapid growth stems from its newness, starting off with no clients. The spa was one of several in the county to agree to honor gift certificates from the Golden Orchid Salon and Spa, which closed abruptly last month.

“I wanted to preserve the reputation of our industry and [instill] confidence in our customers,” Rogers said.

With two locations in Everedy Square and Shab Row in Frederick, Golden Orchid closed Sept. 22 after six years downtown. Owner Yvette Shirey, who could not be reached for comment, did cite reasons for the closure but said on the Golden Orchid Web site that “financial situations” prevented her from refunding money for gift certificates.

“It is my hope that people will try to understand … that there must be circumstances beyond my control that brought us to today,” the Ijamsville woman wrote. “I truly regret that I was unable to remain in business and honor these obligations.”

Daisy Price, a former Golden Orchid employee, opened Daisy’s Salon and Body Boutique at one of the former Golden Orchid locations. Price’s staff of 24 include hires from both the Golden Orchid and PeriSpa on W. Patrick Street, which also folded in recent months. Price said she had always wanted to open a spa and did not expect an opportunity during an economic downturn.

“I really hope everyone does well in this industry. I wish them all the best,” Price said. “I think all the salons need to come together at this time. I hope nobody else closes. It’s important to understand that salons employ a lot of people.”

Like City Magnolia Day Spa, Renaissance Salon & Spa on Buckeystown Pike has also been drawing former Golden Orchid customers, as co-owners Tami Anderson, Jennifer O’Donnell and Sharon Rose have been honoring a portion of the closed spa’s gift certificate value.

“It’s slowed down, but our clients have been very loyal to us,” Anderson said. “We’re trying to answer to the economy as best we can.”

With more focus on marketing, Renaissance is planning to beef up its incentives in the next few months to include rewards for referrals, repeat business and multiple services, Anderson said. On the outskirts of Frederick, Lynn Thai opened a second Sanctuary Salon and Spa on Thomas Johnson Drive this month after successfully running the Sanctuary Salon on the Golden Mile in Frederick for more than 10 years.

Compared with last year, Sanctuary’s revenues for 2008 have been off by 40 percent to 50 percent, Thai said. While she has struggled to keep her regular newspaper advertising, she plans to cut back on those costs. She has already begun cleaning her salons herself to save on janitorial services and is banking on her customers “who have money” to keep the business going.

“Right now, yes, I’m suffering,” Thai said. “It is empty. It’s hurting dramatically. I’m trying to hang on as long as I can. It’s getting worse, and it’s not only me. It’s bad. It’s really bad.”

U.S. spas

-From July 2006 to June 2007, the industry grew 24 percent from 14,600 spas to 18,100 spas.

-As of June 2007, there were more than 32 million active spa-goers and one in four Americans had been to a spa.

-The industry generated $10.9 billion in revenue in 2007, up from $7.0 billion in 2003.

-In June, spas employed 303,700: 143,200 full-time employees, 112,000 part-time employees and 48,500 contract employees.

Source: The International Spa Association

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Maryland Day Spas, Spa Business, Spa Closing, Spa Gift Certificates, spa closings