Customers are greeted by this sign outside Thrillz Salon & Spa in PittsfordSquare

UPDATE 

UPDATE: Thrillz Customers Can Redeem Gift Certificates

The former owner of Thrillz Salon & Spa on Monroe Avenue now tells 13WHAM News that he’s made arrangements to honor gift certificates of past customers.

James Scibilia says he’s worked out a deal with “Made You Look Salon & Day Spa” at 2150 Monroe Avenue (244-5644) that will allow customers to redeem Thrillz gift certificates.  The owner of “Made You Look,” Kim Casciani, says she’ll discount services by 25% until the full value of each Thrillz gift certificate is redeemed.  Meaning it may take a few visits, but you will get your money’s worth in the end.

Scibilia also says he will personally honor the full value of any gift certificate for hair services alone at the “K Salon” at 1462 Monroe Avenue.  (271-3610)

3254 Monroe Ave Rochester NY 14618 (Pittsford Square) — Customers of a popular Pittsford salon aren’t thrilled to learn there’s no more “Thrillz.” With no warning to customers or workers, the Thrillz Salon and Spa shutdown suddenly on Sunday and disconnected its phones.

The salon/spa was open for nearly seven years and did a good business according to many former workers and customers. Now, customers with appointments are greeted with a makeshift sign outside of the door that reads, “Salon is closed, no info at this time.”

“I know nothing,” Elizabeth Francescotti said when she showed up for her Thursday evening appointment. “I had no idea there was no more spa left!” Ellen Breakfield was also not informed that her appointment would not be kept.“I have to figure out what to do…I have to get my hair cut before graduation,” she said.

Some of those Thrillz customers showed up for appointments with gift certificates in hand, wondering how they could be redeemed if the phones don’t work and nobody’s inside. “I bought two, $200 gift certificates and I was going to share them with my good friend Janis here,” Bernie Maurer said. “They could’ve at least given us the courtesy of calling and saying that they were closing,” Bernie’s friend, Janis Tomei, said. Employees were also left in the dark about the closing. Many workers said Saturday’s full day of business seemed absolutely normal.

Sandy Kesel, a former Thrillz worker said, “It was just a regular Saturday, we were selling gift certificates; we were doing services. People were coming in and buying product. We had no idea that they were going to be closing the doors on Sunday, we had no idea.” According to Kesel and some other Thrillz workers, they learned of the sudden Sunday closure only by chance.

“One employee happened to be driving down Monroe Avenue and saw a big U-Haul truck in front of a salon,” Kesel said. “That’s how we all found out.” The New York State Attorney General’s Office said closing without warning isn’t just bad business; it could be against the law, especially if employees are unpaid or customers are left with gift certificates or credit that can’t be redeemed. “Owners are still responsible to reimburse consumers who pay for something that they didn’t receive,” Assistant Attorney General Carlos Rodriguez said.

For now, customers waiting for answers as proms, graduations, and weddings approach are left with just one option–make another appointment elsewhere.

13WHAM News contacted the Thrillz owner and he said financial reasons forced him to close. He also said he wants customers to know they’ll be reimbursed, and that he hopes to provide 13WHAM News with a contact phone number or email address in the coming days.

In the meantime, representatives from the Attorney General’s Office are asking customers with complaints or salon credit to contact the Rochester Regional Office at (585) 327-3240, or, go to the Attorney General’s Web site and fill out the online complaint forms

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