Thrillz Salon Shuts Down With No Warning – Spa Closing Rochester NY
Customers are greeted by this sign outside Thrillz Salon & Spa in PittsfordSquare
UPDATE: Thrillz Customers Can Redeem Gift Certificates
The former owner of Thrillz Salon & Spa on Monroe Avenue now tells 13WHAM News that he’s made arrangements to honor gift certificates of past customers.
James Scibilia says he’s worked out a deal with “Made You Look Salon & Day Spa” at 2150 Monroe Avenue (244-5644) that will allow customers to redeem Thrillz gift certificates. The owner of “Made You Look,” Kim Casciani, says she’ll discount services by 25% until the full value of each Thrillz gift certificate is redeemed. Meaning it may take a few visits, but you will get your money’s worth in the end.
Scibilia also says he will personally honor the full value of any gift certificate for hair services alone at the “K Salon” at 1462 Monroe Avenue. (271-3610)
3254 Monroe Ave Rochester NY 14618
3254 Monroe Ave
Rochester NY 14618
The salon/spa was open for nearly seven years and did a good business according to many former workers and customers.
“I know nothing,” Elizabeth Francescotti said when she showed up for her Thursday evening appointment. “I had no idea there was no more spa left!”
Some of those Thrillz customers showed up for appointments with gift certificates in hand, wondering how they could be redeemed if the phones don’t work and nobody’s inside.
Sandy Kesel, a former Thrillz worker said, “It was just a regular Saturday, we were selling gift certificates; we were doing services. People were coming in and buying product. We had no idea that they were going to be closing the doors on Sunday, we had no idea.”
“One employee happened to be driving down Monroe Avenue and saw a big U-Haul truck in front of a salon,” Kesel said. “That’s how we all found out.”
For now, customers waiting for answers as proms, graduations, and weddings approach are left with just one option–make another appointment elsewhere.
13WHAM News contacted the Thrillz owner and he said financial reasons forced him to close. He also said he wants customers to know they’ll be reimbursed, and that he hopes to provide 13WHAM News with a contact phone number or email address in the coming days.
In the meantime, representatives from the Attorney General’s Office are asking customers with complaints or salon credit to contact the Rochester Regional Office at (585) 327-3240, or, go to the Attorney General’s Web site and fill out the online complaint forms
Spa Business, Spa Closing