Mitchells Salon & Day Spa

* 8118 Montgomery Rd
* Cincinnati, OH 45236
* (513) 793-0900

Annual Revenue: $12,000,000
About Mitchells Salon & Day Spa

Mitchell’s Salon & Day Spa is the largest privately owned local salon and day spa in the greater Cincinnati area. With five locations city wide, we’re uniquely qualified to cater to your every beauty and spa need. Our size has enabled us to build an educational network which is unparalleled, offering both in-salon and big city workshops with the top names in national and international hair design. In turn, we draw a caliber of designers with the highest artistry and passion for their craft. The same holds true for our spa personnel, whose mastery will bring you to a state of heavenly comfort and tranquility. We were voted best pedicure in the city four times running and our facials receive rave reviews. And, though we may be large, we have used our size to design a space that allows for both privacy and intimacy. Our individualized salon stations and separate spa wings ensure your personal care and comfort.
Mitchells Salon & Day Spa Executives

* Deborah Mitchell-Buyniski [Founder and President]
* Laurel Smoke [Editor-In-Chief of Salon Today]
* Christi Burnett [Vice President, Operations]
* Sherry Williams [Vice President of Operations]
* Vivian Moore [Managing Vice President]

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Brent Johnson realizes people are cutting back on vacations in this tight economy. Because of that, he wants his salon — Square One Salon and Spa — to provide its customers a few hours of relaxation.

A lot of companies talk about customer service, but Johnson said in the salon industry, even a minor service gaffe can cost customers and tarnish a salon’s reputation.

So Johnson and his fellow owners instituted numerous policies to ensure those gaffes or oversights don’t occur, leaving customer feeling their dollars are well spent.

As such, Square One — which operates a downtown Dayton salon and one in Centerville — continues to flourish with revenue growing 20 percent last year to $2.5 million.

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Maumee spa employees suddenly without jobs

Just months after celebrating its 5-year anniversary, Adagio day spa is now closed.
This came as a surprise to both employees and clients who say they had no idea the salon in the 3300 block of Briarfield was even closing.

Now, more surprises as Problem Solver Mika Highsmith finds checks are now bouncing.
“This is all my work stuff,” says Stylist Holly Tedrick. Tools for the trade were blow dryers and brushes that Tedrick used to store inside Adagio’s day spa.
But now that the door is locked.

Her tools are outside along with dozens of frustrated and confused employees and clients who had no idea it was coming. “Clients are walking up thinking they have appointments. Nobody knows,” says Tedrick.
“It was a complete shock,” says Stylist Kristi Feuerstein. Kristi doesn’t need another surprise. “My husband doesn’t have a job. He works at Delta at the airport,” she explains.

Her latest paycheck bounced. 

Now she has to bounce back in this tough economy. “This can’t be happening. How can we both lose our jobs in like a week of each other?”

Not knowing how or why, Feuerstein says, “Nobody called us. No management.”
Problem Solver Highsmith contacted the owner of Adagio, who has not returned our calls. The company who runs the building also had no comment

She did find eight pending liens filed in the Lucas County Court of Common Pleas by the State of Ohio Department of Taxation.

“We just had a meeting last month. They said everything was great… and it’s just a smack in the face. I feel like I’ve been lied to,” Tedrick tells us.

Highsmith was told by employees the owner is in Florida right now. She is supposed to be in town on Saturday, July 19. Employees say they’ve been told they will get their money. In the meantime, most of the employees say they plan to press charges.

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Spa takes advantage of location inside Polaris-area hotel

* Papillon Day Spa is slated to open next week, offering typical spa treatments as well as some unusual ones.

A longtime spa owner is hoping a spectrum of relaxation treatments both typical and atypical will draw customers to her new venture in the Polaris area.

Papillon Day Spa, located in the new Polaris Hilton.

Like most spas, Papillon offers the basics: facials, massages, manicures and pedicures. But owner Dee Crabb takes pride in even those basic services, she said.

“We have some excellent massage therapists, so we’re really excited about that,” she said. “We have six of them on staff.”

Alongside the massage rooms is the room for one of Papillon’s more off-the-beaten-path offerings: the salt glow treatment. The technique involves the use of salt mixtures to rub and exfoliate the skin, followed by a shower, leaving the recipient refreshed and “glowing” — hence the name, Crabb said.

“They’re very popular right now,” she said. “It’s just a very relaxing treatment.”

Body wraps also are part of the Papillon menu, Crabb said.

In addition to individual treatments, Papillon will offer group treatments for bridal parties or simple get-togethers.

“We can accommodate quite a few people in a party like that,” said Crabb.

Facials and massages start at $55 each and top out around the $90 range, while salt glow treatments are $90 to $95. Group packages are available.

A variety of makeup, skin care and other products will be offered in the spa lobby, as will such items as jewelry and purses.

“It’s like a little boutique,” said Crabb.

Crabb, a Westerville resident, previously operated Skin Resources, a northwest Columbus spa, for 13 years, and has more than two decades of experience in the spa industry.

Though located inside the Hilton, Papillon is not officially affiliated with the hotel; it leases its 2,800 square feet of space. But the location does present the spa with a significant opportunity to attract clientele, said Crabb.

Papillon can be entered through the hotel lobby or through its own separate entrance on the north side of the hotel.

The spa opens at 10 a.m. daily and closes at 7 p.m. Mondays, Tuesdays and Fridays; at 8 p.m. Wednesdays; at 9 p.m. Thursdays; and at 4 p.m. Saturdays and Sundays.
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