Spa Revenues up and Spa Is still Growing
March 23rd, 2009
Brent Johnson realizes people are cutting back on vacations in this tight economy. Because of that, he wants his salon — Square One Salon and Spa — to provide its customers a few hours of relaxation.
A lot of companies talk about customer service, but Johnson said in the salon industry, even a minor service gaffe can cost customers and tarnish a salon’s reputation.
So Johnson and his fellow owners instituted numerous policies to ensure those gaffes or oversights don’t occur, leaving customer feeling their dollars are well spent.
As such, Square One — which operates a downtown Dayton salon and one in Centerville — continues to flourish with revenue growing 20 percent last year to $2.5 million.
